Black Friday and its online cousin Cyber Monday have been a major part of the retail calendar for at least 15 years now and still, they’re a subject for hot debate …
Spending hours on hold subject to the monotonous tones of an obscure Nineties playlist are a thing of the past – social media has revolutionized customer support.
At xSellco, we get quite a few customers who want to upgrade from Zendesk or other generic support systems to our purpose built eCommerce focused solution.
In the age of online shopping, dealing with difficult customers is a challenge that has developed a new level of importance. These five steps will help you to create a positive outcome.
Customer service management is one of the most important, but often underrated aspects of an eCommerce business. Follow these tips to ensure your customer service team is achieving its potential.
Customer support is vital to eCommerce companies that are serious about delivering a great online experience. These eight tips will help you support better and sell more.
Your success as an Amazon seller depends on winning the Buy Box, which is where over 85% of sales take place. To do that, you need to know what it is, and understand how Amazon decides which products feature in it.
Creating a strong pre-sales query strategy can turn your customer support team profit generator. He’s how to do it.