New Communication Guidelines for Amazon Buyer-Seller Messages
Amazon Buyer Seller Messaging

New Communication Guidelines for Amazon Buyer-Seller Messages

We are all used to Amazon making changes to its policies and guidelines. Generally, it is pretty good at communicating those changes to its loyal buyers and sellers in good time. The problems occur when, despite being in possession of information relating to new rules, Amazon sellers struggle to comply! It’s only fair that Amazon …

How to stop customer complaints before they happen
How to stop customer complaints before they happen

How to stop customer complaints before they happen

No matter how well you run your eCommerce business, you can’t please everybody. The occasional customer complaint is almost inevitable for online sellers, especially if you’re selling a high volume of products. That doesn’t mean you should treat customer complaints as unavoidable. There are several important steps to take that can stop customer complaints before …

Customer expectations are rising: how online sellers can meet the challenge
Customer expectations

Customer expectations are rising: how online sellers can meet the challenge

Customer expectations have been steadily rising over the past two decades in line with the growth of online retailing. Advancements in eCommerce have created a ‘want it now’ environment and if online retailers cannot meet these expectations, they won’t be able to keep up with their competitors from around the globe.

6 essential steps to international expansion for your eCommerce businesses
International expansion eCommerce

6 essential steps to international expansion for your eCommerce businesses

For many eCommerce businesses, expanding internationally presents the ultimate goal for continued growth. With over a quarter of the people around the world now shopping online there is a huge opportunity for online retailers to grow their business and add millions of potential new customers.