Spending hours on hold subject to the monotonous tones of an obscure Nineties playlist are a thing of the past – social media has revolutionized customer support.
In the age of online shopping, dealing with difficult customers is a challenge that has developed a new level of importance. These five steps will help you to create a positive outcome.
Customer service management is one of the most important, but often underrated aspects of an eCommerce business. Follow these tips to ensure your customer service team is achieving its potential.
Customer support is vital to eCommerce companies that are serious about delivering a great online experience. These eight tips will help you support better and sell more.
Why flawless communication with customers is the key to providing an excellent customer service experience.
Information is power and online retailers that use it correctly can improve the customer experience.
Beer Nuts first appeared on U.S. shelves the same year as color televisions did. The world has changed a lot since; so has Beer Nuts’ business.