Why eDesk beats Helpscout

Choose a solution that's built to save online retailers money on support costs

Join the 5000+ online retailers who count on xSellco
SuzukiUS AutopartsIndigo herbsSuperdryJust horse riders


Connected eCommerce helpdesk

With only 4 eCommerce integrations and no auto-translate feature, multichannel sellers will struggle to support all their customers with Help Scout. eDesk translates messages so you can grow your sales globally without needing native speakers for support.

eDesk was built for eCommerce. Wherever you sell online, we connect sales and support, so you can save time and sell more.

illustration helpdesk features multichannel


Start saving on support costs today

14 day trial | No credit card needed

Connected to your marketplaces

Grow internationally with auto-translate

Wherever you sell online, eDesk connects all your marketplaces so that you can view orders and support your customers, all in one place. Manage support queries for Amazon, eBay, Walmart, Allegro, Sears, Newegg and more. eDesk includes an auto-translate feature that helps you to grow your business internationally without needing to hire multilingual agents.

Save time and sell more with customer and order details right there in front of you in one simple, intuitive dashboard.

  eDesk Help Scout
Amazon ‌‌ ‌‌
eBay ‌‌ ‌‌
Walmart ‌‌ ‌‌
NewEgg ‌‌ ‌‌
Sears ‌‌ ‌‌
Allegro ‌‌ ‌‌
Mirakl ‌‌ ‌‌
Fnac ‌‌ ‌‌
Cdiscount ‌‌ ‌‌
Bonanza ‌‌ ‌‌
Priceminister ‌‌ ‌‌
Tesco ‌‌ ‌‌

Connected to your shopping carts

Turn browsers into buyers with live chat!

Connect your eDesk helpdesk to Shopify, BigCommerce, Magento, Prestashop and more, so you can offer first-class support to your online shoppers. Add live chat to your online store with eDesk!

  eDesk Help Scout
Magento ‌‌ App
Shopify ‌‌ App
Bigcommerce ‌‌ App
WooCommerce ‌‌ App
Prestashop ‌‌ ‌‌

Connected to your fulfillment and inventory software

Everything you need at your fingertips

View order and customer information from your inventory, fulfillment and tracking software, within every customer query, so you can respond quickly and accurately.

  eDesk Help Scout
Linnworks ‌‌ ‌‌
BrightPearl ‌‌ ‌‌
ChannelAdvisor ‌‌ ‌‌
Skubana ‌‌ ‌‌

Connected to your social media

Support customers everywhere you sell online

Never miss a message from your customers on social media platforms. Manage customer queries for your Facebook and Twitter accounts within your helpdesk.

  eDesk Help Scout
Facebook ‌‌ ‌‌
Twitter ‌‌ ‌‌

Helpdesk Essentials

eDesk offers all the key functionality that you expect from a leading helpdesk tool.

  eDesk Help Scout
Auto Replies/Canned ‌‌ ‌‌
Agent Collision Detection ‌‌ ‌‌
Create Rules and Actions ‌‌ ‌‌
Automatic Email Notifications ‌‌ ‌‌
Auto Translate (Pre-installed) ‌‌ ‌‌
Templates ‌‌ ‌‌
Merge Conversations ‌‌ ‌‌
Internal Notes ‌‌ ‌‌
User Permissions
 ‌‌ ‌‌
Bulk Actions ‌‌ ‌‌
Custom Mail Designs ‌‌ ‌‌
Team Performance Reporting ‌‌ ‌‌
 ‌‌ ‌‌
App (iPhone) ‌‌ ‌‌

Trusted by thousands of online retailers big and small

We wouldn’t have as strong a business today without xSellco. Huge brands like Nike, Under Armour and Converse, have the confidence that we can represent their brand well.
We’d definitely recommend eDesk. It gives you a centralized view of every aspect of the team performance and allows you to plan and prepare for peak seasons.
xSellco helps our customer support team respond to every message in seconds making us more efficient.
We love xSellco because it saves us so much time. We have reduced average customer response times by 84%.

Thrill your customers with the best support experience

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