Choose a solution that's built to save online retailers money on support costs
eDesk is the only customer support helpdesk built for eCommerce. Connect sales and support for every marketplace and online store you sell on, including Amazon, eBay, Shopify, Allegro, BigCommerce, Facebook and Twitter. With eDesk, you can add unlimited teammates to collaborate on ticket management for free!
eDesk is a way more affordable alternative to Zendesk, delivering all key features of an enterprise helpdesk solution for less. Its ticketing system still asks customers to ‘please type your reply above this line.’ eDesk takes a more human approach to support by treating customers like people, not tickets.
Grow internationally with auto-translate
Wherever you sell online, eDesk connects all your marketplaces so that you can view orders and support your customers, all in one place. Manage support queries for Amazon, eBay, Walmart, Allegro, Sears, NewEgg and more. eDesk includes an auto-translate feature that helps you to grow your business internationally without needing to hire multilingual agents.
Save time and sell more with customer and order details right there in front of you in one simple, intuitive dashboard.
| eDesk | Zendesk | |
| Full Amazon Integration | Partial * | |
| Full eBay Integration | Partial * | |
| Walmart | ||
| NewEgg | ||
| Sears | ||
| Allegro | ||
| Mirakl | ||
| Fnac | ||
| Cdiscount | ||
| Bonanza | ||
| Priceminister | ||
| Tesco |
* Users must pay a 3rd party for this functionality starting at US$49 per user for 250 tickets
Turn browsers into buyers with free live chat!
Connect your eDesk helpdesk to Shopify, BigCommerce, Magento, Prestashop and more, so you can offer first-class support to your online shoppers. Add live chat to your online store for free with your eDesk plan!
| eDesk | Zendesk | |
| Magento | App | |
| Shopify | App | |
| Bigcommerce | App | |
| WooCommerce | ||
| Prestashop |
Everything you need at your fingertips
View order and customer information from your inventory, fulfillment and tracking software, within every customer query, so you can respond quickly and accurately.
| eDesk | Zendesk | |
| Linnworks | ||
| BrightPearl | ||
| ChannelAdvisor | ||
| Skubana |
Support customers everywhere you sell online
Never miss a message from your customers on social media platforms. Manage customer queries for your Facebook and Twitter accounts within your helpdesk.
| eDesk | Zendesk | |
eDesk offers all the key functionality that you expect from a leading helpdesk tool.
| eDesk | Zendesk | |
| Auto Replies/Canned | ||
| Agent Collision Detection | ||
| Create Rules and Actions | ||
| Automatic Email Notifications | ||
| Auto Translate (Pre-installed) | ||
| Templates | ||
| Merge Conversations | ||
| Internal Notes | ||
| User Permissions | ||
| Bulk Actions | ||
| Custom Mail Designs | ||
| Team Performance Reporting | ||
| Labels/Tags | ||
| App (iPhone) |
