Why eDesk beats Zendesk

Choose a solution that's built to save online retailers money on support costs

Join the 5000+ online retailers who count on xSellco
SuzukiUS AutopartsIndigo herbsSuperdryJust horse riders

 

Connected eCommerce helpdesk

eDesk is the only customer support helpdesk built for eCommerce. Connect sales and support for every marketplace and online store you sell on, including Amazon, eBay, Shopify, Allegro, BigCommerce, Facebook and Twitter. With eDesk, you can add unlimited teammates to collaborate on ticket management for free!

eDesk is a way more affordable alternative to Zendesk, delivering all key features of an enterprise helpdesk solution for less. Its ticketing system still asks customers to ‘please type your reply above this line.’ eDesk takes a more human approach to support by treating customers like people, not tickets.

illustration helpdesk features multichannel

 

Start saving on support costs today

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Connected to your marketplaces

Grow internationally with auto-translate

Wherever you sell online, eDesk connects all your marketplaces so that you can view orders and support your customers, all in one place. Manage support queries for Amazon, eBay, Walmart, Allegro, Sears, NewEgg and more. eDesk includes an auto-translate feature that helps you to grow your business internationally without needing to hire multilingual agents.

Save time and sell more with customer and order details right there in front of you in one simple, intuitive dashboard.

  eDesk Zendesk
Full Amazon Integration ‌‌ Partial *
Full eBay Integration ‌‌ Partial *
Walmart ‌‌ ‌‌
NewEgg ‌‌ ‌‌
Sears ‌‌ ‌‌
Allegro ‌‌ ‌‌
Mirakl ‌‌ ‌‌
Fnac ‌‌ ‌‌
Cdiscount ‌‌ ‌‌
Bonanza ‌‌ ‌‌
Priceminister ‌‌ ‌‌
Tesco ‌‌ ‌‌

* Users must pay a 3rd party for this functionality starting at US$49 per user for 250 tickets

Connected to your shopping carts

Turn browsers into buyers with live chat!

Connect your eDesk helpdesk to Shopify, BigCommerce, Magento, Prestashop and more, so you can offer first-class support to your online shoppers. Add live chat to your online store with eDesk!

  eDesk Zendesk
Magento ‌‌ App
Shopify ‌‌ App
Bigcommerce ‌‌ App
WooCommerce ‌‌ ‌‌
Prestashop ‌‌ ‌‌

Connected to your fulfillment and inventory software

Everything you need at your fingertips

View order and customer information from your inventory, fulfillment and tracking software, within every customer query, so you can respond quickly and accurately.

  eDesk Zendesk
Linnworks ‌‌ ‌‌
BrightPearl ‌‌ ‌‌
ChannelAdvisor ‌‌ ‌‌
Skubana ‌‌ ‌‌

Connected to your social media

Support customers everywhere you sell online

Never miss a message from your customers on social media platforms. Manage customer queries for your Facebook and Twitter accounts within your helpdesk.

  eDesk Zendesk
Facebook ‌‌ ‌‌
Twitter ‌‌ ‌‌

Helpdesk Essentials

eDesk offers all the key functionality that you expect from a leading helpdesk tool.

  eDesk Zendesk
Auto Replies/Canned ‌‌ ‌‌
Agent Collision Detection ‌‌ ‌‌
Create Rules and Actions ‌‌ ‌‌
Automatic Email Notifications ‌‌ ‌‌
Auto Translate (Pre-installed) ‌‌ ‌‌
Templates ‌‌ ‌‌
Merge Conversations ‌‌ ‌‌
Internal Notes ‌‌ ‌‌
User Permissions
 ‌‌ ‌‌
Bulk Actions ‌‌ ‌‌
Custom Mail Designs
 ‌‌ ‌‌
Team Performance Reporting ‌‌ ‌‌
Labels/Tags
 ‌‌ ‌‌
App (iPhone) ‌‌ ‌‌

Trusted by thousands of online retailers big and small

We’d definitely recommend eDesk. It gives you a centralized view of every aspect of the team performance and allows you to plan and prepare for peak seasons.
xSellco has been one of the most transformative customer service decisions we’ve made as a company and the support has been absolutely fantastic since day one and ongoing.
We wouldn’t have as strong a business today without xSellco. Huge brands like Nike, Under Armour and Converse, have the confidence that we can represent their brand well.
xSellco helps our customer support team respond to every message in seconds making us more efficient.

Thrill your customers with the best support experience

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At xSellco we’re proud to announce that we’re now an official Google Partner. Find out more