Why eDesk beats Freshdesk

Choose a solution that's built to save online retailers money on support costs

Join the 5000+ online retailers who count on xSellco
Suzuki US Autoparts Indigo herbs Superdry Just horse riders

Connected eCommerce helpdesk

Freshdesk has no marketplace integrations. eDesk offers a robust alternative for multichannel sellers at all stages and sizes. eDesk connects with all marketplaces, including Amazon and eBay, and offers auto-translation in addition to all the features of Freshdesk.

eDesk was built for eCommerce. Wherever you sell online, we connect sales and support, so you can save time and sell more.

illustration helpdesk features multichannel

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Connected to your marketplaces

Grow internationally with auto-translate

Wherever you sell online, eDesk connects all your marketplaces so that you can view orders and support your customers, all in one place. Manage support queries for Amazon, eBay, Walmart, Allegro, Sears, NewEgg and more. eDesk includes an auto-translate feature that helps you to grow your business internationally without needing to hire multilingual agents.

Save time and sell more with customer and order details right there in front of you in one simple, intuitive dashboard.

eDesk Freshdesk

* Users must pay a 3rd party for this functionality starting at US$49 per user for 250 tickets

Connected to your shopping carts

Turn browsers into buyers with free live chat!

Connect your eDesk helpdesk to Shopify, BigCommerce, Magento, Prestashop and more, so you can offer first-class support to your online shoppers. Add live chat to your online store for free with your eDesk plan!

eDesk Freshdesk
Magento App
Shopify App
Bigcommerce App
WooCommerce App

Connected to your fulfillment and inventory software

Everything you need at your fingertips

View order and customer information from your inventory, fulfillment and tracking software, within every customer query, so you can respond quickly and accurately.

eDesk Freshdesk

Connected to your social media

Support customers everywhere you sell online

Never miss a message from your customers on social media platforms. Manage customer queries for your Facebook and Twitter accounts within your helpdesk.

eDesk Freshdesk

Helpdesk Essentials

eDesk offers all the key functionality that you expect from a leading helpdesk tool.

eDesk Freshdesk
Auto Replies/Canned
Agent Collision Detection
Create Rules and Actions
Automatic Email Notifications
Auto Translate (Pre-installed)
Merge Conversations
Internal Notes
User Permissions
Bulk Actions
Custom Mail Designs

Team Performance Reporting

App (iPhone)

Trusted by thousands of online retailers big and small

xSellco has been one of the most transformative customer service decisions we’ve made as a company and the support has been absolutely fantastic since day one and ongoing.
We love xSellco because it saves us so much time. We have reduced average customer response times by 84%.
We wouldn’t have as strong a business today without xSellco. Huge brands like Nike, Under Armour and Converse, have the confidence that we can represent their brand well.
We’d definitely recommend eDesk. It gives you a centralized view of every aspect of the team performance and allows you to plan and prepare for peak seasons.

Thrill your customers with the best support experience

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