The only connected help desk
built for online sellers
Here's how we compare to the other help desks
Connected e-commerce help desk
Freshdesk has no marketplace integrations. eDesk offers a robust alternative for multichannel sellers at all stages and sizes. eDesk connects with all marketplaces, including Amazon and eBay, and offers auto-translation in addition to all the features of Freshdesk.
eDesk was built for e-commerce. Wherever you sell online, we connect sales and support, so you can save time and sell more.
Connected to your marketplaces
Grow internationally with auto-translate
Wherever you sell online, eDesk connects all your marketplaces so that you can view orders and support your customers, all in one place. Manage support queries for Amazon, eBay, Walmart, Allegro, Sears, NewEgg and more. eDesk includes an auto-translate feature that helps you to grow your business internationally without needing to hire multilingual agents.
Save time and sell more with customer and order details right there in front of you in one simple, intuitive dashboard.
* Users must pay a 3rd party for this functionality starting at US$49 per user for 250 tickets
Connected to your shopping carts
Turn browsers into buyers with free live chat!
Connect your eDesk help desk to Shopify, BigCommerce, Magento, Prestashop and more, so you can offer first-class support to your online shoppers. Add live chat to your online store for free with your eDesk plan!
Connected to your fulfillment and inventory software
Everything you need at your fingertips
View order and customer information from your inventory, fulfillment and tracking software, within every customer query, so you can respond quickly and accurately.
Connected to your social media
Support customers everywhere you sell online
Never miss a message from your customers on social media platforms. Manage customer queries for your Facebook and Twitter accounts within your help desk.
Help Desk Essentials
eDesk offers all the key functionality that you expect from a leading help desk tool.
|Agent Collision Detection|
|Create Rules and Actions|
|Automatic Email Notifications|
|Auto Translate (Pre-installed)|
|Custom Mail Designs|
|Team Performance Reporting|
Trusted by thousands of online retailers
xSellco has been one of the most transformative customer service decisions we’ve made as a company and the support has been absolutely fantastic since day one and ongoing.