How to remove negative feedback on eBay
how to remove negative feedback on ebay

How to remove negative feedback on eBay

Customer feedback can make or break your eBay business. The truth is, online reviews are now a central part of the shopping experience. According to Podium’s annual “State of Online Reviews” report, 93 percent of consumers say they have an impact on their purchase decision and a 3.3-star rating on average is the minimum they …

10 metrics every e-commerce store should track to drive growth
e-commerce metrics

10 metrics every e-commerce store should track to drive growth

Struggling to grow your e-commerce business? It’s time to dig deep into data. It’s impossible to improve your sales strategy without analyzing and measuring your site’s performance in key areas. This involves creating realistic KPIs (key performance indicators) for your store and constantly monitoring and improving your growth strategy by rigorously evaluating and applying insights …

4 tips to get more feedback from buyers on eBay
How to get customer feedback on eBay: what sellers need to know

4 tips to get more feedback from buyers on eBay

On eBay, there’s one factor that will increase your sales more than anything else—positive feedback. It’s the first thing potential buyers look for, and if you don’t have it, they’ll go find someone who does. Surveys show that up to 97 percent of customers incorporate feedback into their decision when buying online, while 85 percent …

Selling on eBay: how to respond to negative feedback
How to respond to negative feedback on eBay

Selling on eBay: how to respond to negative feedback

Negative feedback on eBay is like a black mark on a seller’s status—and knowing whether and how to respond to it can prove challenging. After all, feedback is crucial to eBay businesses and positive comments are always useful in strengthening customer numbers. But a bad review, even one posted anonymously, could have an adverse impact …

How to stop customer complaints before they happen
How to stop customer complaints before they happen

How to stop customer complaints before they happen

Let’s face it: no matter how well you run your e-commerce business, you can’t please everybody. While it’s nearly impossible to prevent 100 percent of customer complaints, there are a number of things you can do to greatly reduce the amount of misunderstandings and unsatisfied shoppers you deal with. Here are a few tips on …