Support better, sell more.

Everything you need to cut your support costs in half!

A help desk that’s purpose-built for online sellers

Live connections to the channels you sell on makes supporting transactions simpler

eDesk consolidates your customer queries from sales channels, social and email into a central shared dashboard. Then we give you the tools and corresponding order data you need to speedily turn around issues, so you can get back to selling!

We don’t just manage the tickets, we help you get to the answers without recourse to other systems.

customer service software order details

Work as a team, wherever you are

Share tickets, allocate to the expert

eDesk makes it easy for teams. Spread the load equally, or assign specific product or order queries automatically to those best suited to solving certain issues. It’s all about getting the right answer in the shortest time.

customer service software order details

Fast, personal responses

Your customers are demanding, so we make supporting them easier

With order, product and delivery data to hand, use snippets and pre-built templates to send fast, personalized replies in just two clicks.

Our AI system will suggest the correct template for you to respond with and allow you to respond with one click.

message templates

Measure performance to ensure you meet your customers’ expectations and save you time

eDesk analyzes trends in your customer support queries, so you can focus on areas that need improvement. View ticket volume by store, language, query type and create templates to help speed up these responses. Track key metrics like response times and message volume to make informed decisions.

customer support software data reports

Connect with international customers

Expand to new markets with auto-translate

You can sell to a wider audience when you have the power to support customers in every language. eDesk opens up opportunities for businesses of all sizes to sell more on international markets without needing a multilingual support team.

help desk software automatic translation

All of your e‑commerce customer support - All in one place!

xSellco is the e‑commerce helpdesk that centralizes customer support queries from your webstore, marketplaces like Amazon, eBay, Walmart, Newegg and Allegro, and your social channels into one simple dashboard.

help desk software ecommerce integrations
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help desk software ecommerce integrations

icon speed Respond faster with xSellco automations

See how Suzuki cut their support times by 84% with xSellco


1 icon speed central

Centralized dashboard

Manage customer support from all your sales channels with one intuitive dashboard.

2 icon speed full order details

Full order details

Respond faster with a full view of customer and order details, shipping status, and more – right there within each message.

3 icon speed snippets

Templates & Snippets

Respond to common customer queries in two clicks using eDesk’s customizable message templates. Snippets speed up your responses by automating key details, such as customer name, order details, delivery address and more.

4 icon speed auto responder

Auto-responder

Fulfill customer expectations for timely responses even during peak support times, or out of office hours with automated responses. Never leave a customer waiting.

5 icon speed auto translate

Auto-translation

Open your store to new customers internationally. eDesk helps you scale your business without the need for multilingual agents, by giving your team the ability to communicate in every language.

6 icon speed listings

Listings

View full order details within every support ticket, by linking e‑commerce management platforms such as Channel Advisor, Linnworks, BrightPearl and Skubana to your eDesk account.

icon multichannel Simple connected e‑commerce help desk

Centralize customer queries and orders from all your marketplaces, website and channels


help desk software ecommerce integrations

Webstore

Selling on your own online store? eDesk integrates with all leading shopping carts and e‑commerce web platforms.

Marketplaces

eDesk is the only customer support helpdesk that integrates with all the biggest marketplaces to help you scale your e‑commerce business at home and internationally.

Social media

Support your customers and protect your reputation on social media by connecting Facebook and Twitter to your e‑commerce help desk.

Live Chat

Turn browsers into buyers with eDesk live chat. Answer queries in real time and increase customer loyalty. Get in front of your customers and guide them toward purchase completion.

icon collaborate Team up on support

Support better with a collaborative workflow


customer service software assign tickets

Assign tickets

Assign the relevant agent to each query, share the workload and help your customer support team to shine.

customer service software internal notes

Internal notes

Tag teammates to request help on any ticket. Share information with your team about a customer and the status of their query.

customer service software add users

Multiple users

Add your teammates free with just one click! Your entire company can collaborate to resolve customer queries quickly and accurately.

icon organize white Automate workflows, save time

Everything you need to keep your team and tickets organized


1 icon organize folder filter

Folders & Filters

eDesk’s folder based system helps you prioritize and filter your messages by order, query type, language and more.

2 icon organize labels rules

Labels & Rules

Categorize your incoming messages with labels, so you can quickly identify common support issues. Set rules that automatically apply a label and assign agents or queries to the relevant folders.

3 icon organize priority inbox

Targeted response times

Meet customer expectations for fast resolution times. Set your own target response times, or maintain the standard marketplace Service Level Agreement of 24 hours. Your inbox will prioritize your messages by time left to respond.

4 icon organize collision detection 2

Collision detection

Receive an alert if your teammate is dealing with the same customer query.

5 icon organize user permissions

User permissions

Inboxes, folders and reports can be restricted to specific users.

6 icon organize security

Security

Remove the need for agents to log in to your stores to manage support. Control the level of information that is accessible to your team with one dashboard.

icon chart Make smarter decisions

Grow faster with instant insights

customer support software peak times

Peak support times

Schedule and prepare your team to handle the busiest times that your store experiences each week.

customer support software performance reports

Team performance

Improve team performance each week by tracking key metrics like response times and message volume per store, language, query type and more.

customer support software ticket reports

Ticket volume

Recognize trends in your customer support queries. View ticket volume by store, language, query type and create templates to help speed up responses.

customer support software response reports

Response times

Analyze response time metrics by query type, agent and sales channel. Identify trends and recognize opportunities to improve team productivity.

A single price plan that’s right for all your team

Pay monthly or yearly, and cancel at any time.

SAVE
3 User Starter pack
$199259 per month
edesk

Manage and solve customer tickets
in half the time

$7999
per user, per month
10.25 Million
Messages handled
every month
603 Million
Positive feedback
received
$8.1 Billion
Online sales
facilitated this year

Works with
amazon
ebay
magento
prestashop
stripe

Trusted by thousands of online retailers

We’ll let our numbers talk for themselves

10.25 Million
Messages handled
every month
603 Million
Positive feedback
received
$8.1 Billion
Online sales
facilitated this year

Find out how xSellco can grow your business

Ask us a question!