Manage your support, feedback and pricing
anytime, anywhere, and on any device.
Fusion is an eCommerce help desk that centralizes all your customer queries from all your marketplaces, webstores and channels into one single interface.Learn more
Price Manager is an Amazon repricing tool that combines rules and algorithms to reprice inventory in real time, ensuring maximum profitability for minimum effort.Learn more
High5 is a feedback management tool for online sellers that improves seller ratings and increases the chance of winning the Buy Box.Learn more
XSellco Fusion is the only purpose built eCommerce customer support Help Desk for multichannel sellers, allowing you to centralize all your customer support queries, from all your channels, into one dashboard.Learn more about our eCommerce Help Desk
XSellco Price Manager is an instant, net margin Amazon repricing tool that keeps your products competitively priced 24 hours a day, whilst ensuring you always sell at a profit.Learn more about our Amazon repricer
XSellco High5 allows Amazon and eBay sellers to intelligently automate feedback requests for selected SKUs and buyers, by using custom templates and rules to quickly improve feedback scores and increase sales.Learn more about our feedback request tool
When I open up Fusion I have everything I need. I can see when the order was placed, and the timeline from there. I can see all the details of the order, I can see the item, I have all the information where I need it – in one place. Any additional information is just a few clicks away. By contrast, doing it on Gmail or Amazon takes a lot of clicks. I didn’t have any of the information I needed.
Talk about a huge time saver. We were going to hire a second employee for customer support. We discovered, it was not the lack of man-power, but rather the lack of organization. With XSellco, you tunnel all the marketplaces into one dashboard. It also keeps track of all order information and history. I highly recommend this to anyone that is selling on multiple marketplaces!
I had been struggling for years and tried many solutions including Cloud Conversion and Salesforce. Then I found XSellco Fusion which is just amazing and superb. The system centralizes multiple marketplaces into one dashboard, where you can see all orders and tickets, label them, and escalate the cases. With High5, you can handle all your feedback within the dashboard. It's just one of the best investments we’ve ever made.
XSellco is a unique program that combines all of our eCommerce platforms into one, making the day to day job considerably easier, especially compared to the challenges we once had. The system is efficient, intuitive and responsive and a joy to use and the customer support team is exceptionally prompt and helpful.
This is the best tool ever! We absolutely love this. It has really helped with our customer service response times as well as helping to keep things from falling through the cracks.
If you find yourself endlessly logging in and out of eBay and Amazon accounts all day - answering messages, responding to resolution cases, dealing with the best offers - this program will save you hours a day while providing much better customer support. This application will give you control over your company. This is a no brainer.
Apart from being an accurate and cost effective repricing tool, there is a whole lot more, including ability to manage feedback. Service appears to be very important to this company. They always take feedback and act on it, whether it’s in surveys or over the phone. I fully recommend this company if you operate a small - medium ecommerce business.
XSellco is a superb tool for any serious multi-channel seller which saves time and improves customer satisfaction.
XSellco Fusion means keeping on top of customer queries is extremely easy with tablet and mobile apps. The system improves our efficiency by allowing us to reply at weekends. We can quickly see the urgent issues that require a response, and we can reply to many tickets with one-click Templates.
Having a customer service rep being able to receive and answer all messages in one place is wonderful. We find that XSellco Fusion is a time-saving platform that allows us to make sure that we're not all answering the same query at once. We've seen feedback go up. We've been hitting 100% positive feedback since we've started using Fusion, which was previously unheard of.
My customer support agent is thrilled with XSellco Fusion after only 2 days, so she sends her thanks!!
We have loved using XSellco’s Fusion. It has significantly improved the efficiency of the online team thanks to the auto responses and the mobile app. I was very impressed when a suggestion was implemented the same day, that’s customer support at its best!