Amazon’s review ban – the importance of a legitimate feedback strategy
amazon's review ban

Amazon’s review ban – the importance of a legitimate feedback strategy

Amazon has demonstrated how seriously it takes its review system – by cracking down on incentivized reviews on the marketplace. It’s not the first time Amazon has taken measures to crack down on the gaming of its review system. It went after websites offering fake reviews for cash in 2015, before turning its attention to …

The long-term impact of automated pricing on Amazon sales [report]

The long-term impact of automated pricing on Amazon sales [report]

When it comes to selling on Amazon, price is everything. But how you manage your prices is equally as important. We have published a report on ‘The Long-Term Impact of Automated Pricing on Amazon Sales’ to highlight the importance of automated price management for online sellers. The analysis found that online sellers who automate pricing on Amazon see …

Why selling on Amazon worked a treat for Candy Junction
why selling on amazon

Why selling on Amazon worked a treat for Candy Junction

Why selling on Amazon is the path to grow your business online Candy is not just for kids – that’s what Garry Hughes learned from selling American confectionery online to the European market. Garry began selling online in 2014 out of his bricks and mortar sweet shop – Candy Junction – in Intu shopping centre …

How to save your customer support agents from drowning
customer support agents drowning

How to save your customer support agents from drowning

Customer support agents are the voice of your business. They speak to the people who buy your products every day. They know the customer inside out – their most common queries, items on their wish lists and the biggest issues. Most importantly – they know how to solve the common issues and make your customer …

How £12m business North Laine Accessories scales customer support
north laine

How £12m business North Laine Accessories scales customer support

Laptop cases, satnav mounts, camera bags, premium smartphone covers – you name it, North Laine Accessories sells it. Based in Lancing, England, North Laine Accessories started in 2007 and quickly grew its revenue from £30k to £5m in just three years. Offering two brands – Navitech and Broonel – North Laine has successfully leveraged its …

The light bulb moment that changed LSG’s customer support agents’ lives

The light bulb moment that changed LSG’s customer support agents’ lives

Lighting Supply Group has made a success out of selling one of the most breakable items on the market – light bulbs. Founded by two experienced electricians, Lighting Supply Group is the lighting shop by electricians, for electricians. They started selling out of a shop in upstate New York, and it was going well – …

How Shark Motorcycle Audio became an eBay Top-Rated Seller

How Shark Motorcycle Audio became an eBay Top-Rated Seller

New Yorker Ed Rosenberg changed the course of his career when he started selling car audio systems on eBay in 2001, after leaving his IT job in Manhattan in the wake of September 11. When the car audio market became saturated, the budding entrepreneur changed direction again. This time he went for bikers. Not leather …

Boost your Amazon sales with a targeted feedback strategy

Boost your Amazon sales with a targeted feedback strategy

Business is good. Your products are selling well on Amazon, you’ve developed a strong niche, profits are healthy and you’re exploring new products to sell. You may have increased your sales and profits by using an Amazon repricer. But are you growing as fast as you could be? Is there anything stopping you from making …