Why a customer retention plan is vital to reducing returns

Why a customer retention plan is vital to reducing returns

Like many online shoppers in 2015, I did most of my holiday shopping on Amazon.

But out of the 20 holiday purchases I made, only one seller sent a follow-up email. Just one!

I couldn’t help but think that sellers were missing out on a big opportunity to connect with customers in a positive way and perhaps reduce their return burden by implementing a simple customer retention plan with follow-up emails.

In my guest contribution to Tamebay, I discuss why customer retention is a vital part of the return process, especially post-holiday rush.

Read why a Customer Retention Plan is vital to reducing returns.

In this article you will learn about the important contributors to customer retention, including returns, marketplace penalties and pro-actively seeking feedback.

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Jodi Gaines Pereira

Jodi Gaines Pereira is the co-founder of ReplyManager and VP of Business Development at XSellco. As a thought leader and speaker on customer service, online reputation and digital marketing, Jodi is a frequent contributor to online publications, a sought-after webinar host and aspiring musician.

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