Important dates for your e-commerce business in 2018
important e-commerce dates in 2018

Important dates for your e-commerce business in 2018

Do you want 2018 to be your most profitable year yet? Then you need to plan ahead. We’ve compiled a quick summary of the most important dates in every e-commerce seller’s calendar, so you can make sure you have the right products in stock and are more than prepared for peak shopping times and promotions. …

eCommerce Show North prepares to debut
ecommerce show north manchester

eCommerce Show North prepares to debut

With more than 120 exhibitors and up to 4,000 expected attendees, the inaugural eCommerce Show North is poised to be the largest-ever gathering of e-commerce companies, vendors and suppliers held outside London when it takes place Oct. 11-12 at EventCity in Manchester. Here, director Martyn Collins explains why it’s high time England’s north-west had its …

Amazon’s New Returns Policy: What You Need to Know
Keep calm and don't panic over Amazon's new returns policy

Amazon’s New Returns Policy: What You Need to Know

Amazon is changing its returns policy for marketplace merchants that don’t use its fulfillment program. Third-party sellers who opt to ship orders themselves will be subject to the same rules as items shipped by Amazon: automatically approved returns and prepaid shipping labels. That means a customer will no longer need to contact the merchant before …

How £12m business North Laine Accessories scales customer support
north laine

How £12m business North Laine Accessories scales customer support

Laptop cases, satnav mounts, camera bags, premium smartphone covers – you name it, North Laine Accessories sells it. Based in Lancing, England, North Laine Accessories started in 2007 and quickly grew its revenue from £30k to £5m in just three years. Offering two brands – Navitech and Broonel – North Laine has successfully leveraged its …

The light bulb moment that changed LSG’s customer support agents’ lives

The light bulb moment that changed LSG’s customer support agents’ lives

Lighting Supply Group has made a success out of selling one of the most breakable items on the market – light bulbs. Founded by two experienced electricians, Lighting Supply Group is the lighting shop by electricians, for electricians. They started selling out of a shop in upstate New York, and it was going well – …