Suppressed Amazon listings are surprising common to online retailers, especially ones who are just starting out on the platform, or those selling a large number of different items.
It’s always heartening to see those numbers of followers, subscribers or likes rise steadily on social media. There’s nothing nicer than being loved. Except there is. Turning Instagram followers into customers!
Black Friday and its online cousin Cyber Monday have been a major part of the retail calendar for at least 15 years now and still, they’re a subject for hot debate …
Spending hours on hold subject to the monotonous tones of an obscure Nineties playlist are a thing of the past – social media has revolutionized customer support.
With so many channels and platforms where difficult customers have the chance to vent their fury, trying to manage all of them can be like trying to juggle with jelly.
At xSellco, we get quite a few customers who want to upgrade from Zendesk or other generic support systems to our purpose built eCommerce focused solution.
xSellco have become the first software provider to offer native customer support integration with Instagram.
In the age of online shopping, dealing with difficult customers is a challenge that has developed a new level of importance. These five steps will help you to create a positive outcome.
Customer service management is one of the most important, but often underrated aspects of an eCommerce business. Follow these tips to ensure your customer service team is achieving its potential.