How Adventure Northumberland hit top 2% for Amazon UK support

How Adventure Northumberland hit top 2% for Amazon UK support

In 2009, Adventure Northumberland was selling bikes and parts in a local shop in a small village in the north of England. Fast forward to 2016, it now has plans to expand across the UK, Ireland and into mainland Europe. How has it grown so fast? By successfully scaling its online business, explains founder and …

What the world’s most successful companies really think about customer support
Customer Support Examples

What the world’s most successful companies really think about customer support

IT giant Oracle has 420,000 customers including all 100 of the Fortune 100 companies, so getting customer support right is non-negotiable. Its customers don’t mess about. What it thinks about customer support will surprise you. Software group Sage has 6.1 million customers of different sizes and different needs and DHL Express is the world’s leading …

4 key considerations for growing a multichannel empire
Multi-channel

4 key considerations for growing a multichannel empire

By Guest Contributor Aimee Goodsall for Linnworks. As an online retailer, it’s extremely likely that you will be looking to maximise the growth of your business, in what is undeniably an increasingly competitive landscape. In order to successfully grow your business, however, you will realistically need to expand your reach by selling across a range of …

The end of bubblewrap? Welcome to the new packaging revolution
Join the new packaging revolution

The end of bubblewrap? Welcome to the new packaging revolution

When Marc Chavannes and Al Fielding sealed two shower curtains together in 1957, they didn’t know their air-filled textured wallpaper would become a $4 billion industry. Bubblewrap was born. But the world has changed since then and now bubblewrap is about as environmentally acceptable as seal clubbing. Could seaweed be the answer?

Jet.com is growing almost 280 times faster than Amazon
Jet - the fastest growing online marketplace

Jet.com is growing almost 280 times faster than Amazon

Hoboken, New Jersey is home to the hottest new online marketplace on the planet. Jet.com’s customer numbers have rocketed to a face melting 3.6 million in less than a year – that’s 278 times faster than Amazon’s growth rate.