Crafting effective customer support templates [webinar]
How long do you and your agents spend drafting customer responses?
The challenge facing many support teams is generating responses that communicate all the necessary details, while maintaining an appropriate tone of voice.
A customer’s happiness relies heavily on the effective and timely responses from your support team. With effective communication, you can win more customer loyalty and grow your business.
In this webinar, Lisa Byrne and I walk you through the elements that create a successful customer response.
You will learn:
- How to style and format your response
- The language of persuasion – how to evoke positive feedback
- Tips on developing a consistent tone of voic
- The Dos and Don’ts of customer response
Enjoy the webinar!