Why sales associates and live chat are a winning combination
live chat

Why sales associates and live chat are a winning combination

This is a guest post by Merav Shoham, Content Manager at Proonto. Live Chat Sales There’s no doubt that live chat has become a widely popular customer support channel. It is loved by both customers and companies mainly because it enables the two sides to connect in a timely, efficient and cost effective way. When …

Are you on top of social eCommerce?
social ecommerce

Are you on top of social eCommerce?

How to leverage social ecommerce for your mulit-channel business As Bob Dylan once wrote, “you better start swimmin’, Or you’ll sink like a stone, For the times they are a-changin‘”. This has never been more true in the world of eCommerce. Less than 10 years ago you would have received a blank stare from someone if you …

With reputation comes reward – using your customer support as a profit center
customer service

With reputation comes reward – using your customer support as a profit center

We’ve just returned from a great couple of days in Birmingham at the Internet Retailing Expo. We got to meet a lot of our customers and talk about our products to a variety of ecommerce sellers. On top of this, our very own Mark Nolan gave a great talk on how improving your Customer Support can help …

XSellco at the Internet Retailing Expo 2015
internet retailing expo

XSellco at the Internet Retailing Expo 2015

Internet Retailing Expo If you’re an ecommerce seller, then one of the biggest events on the calendar each year is the Internet Retailing Expo. With 8 Free conferences, 16 dedicated workshops, over 300 exhibitors and over 5000 attendees, this years event on the 25th & 26th March looks set to be one of the biggest …

Advice for marketing your eBay store

Advice for marketing your eBay store

eBay Marketing You’ve taken the first big step and you’ve created an eBay store. You have your stock waiting to go and your courier on speed dial. Time for the money to start rolling in, right? Wrong. Whilst one of the major benefits to selling on marketplaces such as Amazon & eBay is that you …

How to win the Buy Box infographic
Buy Box Infographic

How to win the Buy Box infographic

  If you’re an Amazon Seller then winning the Buy Box is important. We have created this handy infographic for you to keep, outlining all the factors that influence the Buy Box as well as what you can do to improve in each area.