This is a guest post by Merav Shoham, Content Manager at Proonto. Live Chat Sales There’s no doubt that live chat has become a widely popular customer support channel. It is loved by both customers and companies mainly because it enables the two sides to connect in a timely, efficient and cost effective way. When …
How to leverage social ecommerce for your mulit-channel business As Bob Dylan once wrote, “you better start swimmin’, Or you’ll sink like a stone, For the times they are a-changin‘”. This has never been more true in the world of eCommerce. Less than 10 years ago you would have received a blank stare from someone if you …
As you know, we work very hard each and every month to improve our software, and this month was no exception. We’ve added some great new bits and pieces.
We’ve just returned from a great couple of days in Birmingham at the Internet Retailing Expo. We got to meet a lot of our customers and talk about our products to a variety of ecommerce sellers. On top of this, our very own Mark Nolan gave a great talk on how improving your Customer Support can help …
Internet Retailing Expo If you’re an ecommerce seller, then one of the biggest events on the calendar each year is the Internet Retailing Expo. With 8 Free conferences, 16 dedicated workshops, over 300 exhibitors and over 5000 attendees, this years event on the 25th & 26th March looks set to be one of the biggest …
You’ve taken the first big step and you’ve created an eBay store. You have your stock waiting to go and your courier on speed dial. Time for the money to start rolling in, right? Wrong. Whilst one of the major benefits to selling on marketplaces such as Amazon or eBay is that you have your …
If you’re an Amazon Seller then winning the Buy Box is important. We have created this handy infographic for you to keep, outlining all the factors that influence the Buy Box as well as what you can do to improve in each area.
EU VAT and eCommerce A lot of people have been asking about the new EU VAT changes for electronically supplied goods that is coming into effect on January 1st, 2015. There is always a bit of worry around legislation changes and what it will mean for their business, so we have pulled out all the key points you …