How £12m business North Laine Accessories scales customer support
north laine

How £12m business North Laine Accessories scales customer support

Laptop cases, satnav mounts, camera bags, premium smartphone covers – you name it, North Laine Accessories sells it. Based in Lancing, England, North Laine Accessories started in 2007 and quickly grew its revenue from £30k to £5m in just three years. Offering two brands – Navitech and Broonel – North Laine has successfully leveraged its …