Best practices in returns management for multichannel sellers
Best practices in returns management for multichannel sellers

Best practices in returns management for multichannel sellers

Nobody likes rejection. For online sellers, one of the ultimate forms of rejection is receiving a request for a return. It’s one thing if someone browses your store then chooses not to buy. But when someone makes a purchase, receives a shipment and then decides to return it, that really stings—and it only becomes harder …

5 steps to becoming an international support star
Customer Support

5 steps to becoming an international support star

The long term success of any online business relies on international eCommerce customer support Now more than ever, customers want to feel an affinity with a brand, and they want to know that they are supporting companies that share their values. This consumer trend is known as The Shared Economy. In The Shared Economy, there …

How to ace customer support on social media [infographic]
eCommerce Customer Support on Social Media

How to ace customer support on social media [infographic]

Weren’t things simpler in the olden days? When you walked down to the grocery store, naturally taking your time to peruse the shelves and procrastinate over the week ahead. You might be enjoying a nice chat at the till. And there. The store owner looks out the window and sees it’s raining, grabs an umbrella …

How Shopify won the hearts of 275K+ online sellers

How Shopify won the hearts of 275K+ online sellers

Getting it right with Shopify eCommerce “Every business needs a home, a place to tell your story, a place for you to build and control your brand.” At Shopify’s UNITE conference, Jean-Michel Lemieux, the Senior Vice-President of Engineering at Shopify, discusses how merchants need an online store — one that is simple yet powerful — to house their businesses, …

4 key considerations for growing a multichannel empire
Multi-channel

4 key considerations for growing a multichannel empire

By Guest Contributor Aimee Goodsall for Linnworks. As an online retailer, it’s extremely likely that you will be looking to maximise the growth of your business, in what is undeniably an increasingly competitive landscape. In order to successfully grow your business, however, you will realistically need to expand your reach by selling across a range of …

What we learned at RBTE 2016
rbte

What we learned at RBTE 2016

We had the pleasure of attending the Retail Business Technology Expo 2016, one of Europe’s largest retail events. The RBTE had all retail angles covered – with payments, lighting, store design, security, online and brick-and-mortar all represented. The London Olympia was packed with a variety of engaged companies, from innovative startups and bespoke solutions providers …