5 steps to becoming an international support star
Customer Support

5 steps to becoming an international support star

The long term success of any online business relies on international eCommerce customer support Now more than ever, customers want to feel an affinity with a brand, and they want to know that they are supporting companies that share their values. This consumer trend is known as The Shared Economy. In The Shared Economy, there …

How to ace customer support on social media [infographic]
eCommerce Customer Support on Social Media

How to ace customer support on social media [infographic]

Weren’t things simpler in the olden days? When you walked down to the grocery store, naturally taking your time to peruse the shelves and procrastinate over the week ahead. You might be enjoying a nice chat at the till. And there. The store owner looks out the window and sees it’s raining, grabs an umbrella …

4 key considerations for growing a multichannel empire
Multi-channel

4 key considerations for growing a multichannel empire

By Guest Contributor Aimee Goodsall for Linnworks. As an online retailer, it’s extremely likely that you will be looking to maximise the growth of your business, in what is undeniably an increasingly competitive landscape. In order to successfully grow your business, however, you will realistically need to expand your reach by selling across a range of …