Integrates with your webstore, multiple marketplaces and channels
XSellco Fusion is the eCommerce Help Desk that centralizes customer support queries from your webstore, marketplaces like Amazon, eBay, Walmart, Newegg and Allegro, and your social channels into one easy-to-use interface.
Fusion puts the information you need right there in front of you, helping you to respond quickly and accurately, and provide your customers with the best support experience.
Manage large volumes of customer support from your site and across multiple online channels using a single easy-to-use dashboard. Spread support across your team, or direct certain requests to specific members.
XSellco Fusion doesn’t just manage your customer support tickets - it puts data at your fingertips to help you answer them quickly and accurately. Product and Order data, delivery information, and previous communications are automatically attached to incoming queries so you can answer without having to search elsewhere. Fusion cuts support time in half!
Fusion reports give you the power to analyze trends in your customer support queries, so that you can focus on areas that need improvement. Be informed with valuable insights that measure your team and marketplace performance. Make intelligent business decisions based on the facts.
XSellco Fusion translates incoming messages into your preferred language - lets you answer them and then re-translates before delivery. This allows you to extend the territories into which you sell without needing native speakers for support.
XSellco is a unique program that combines all of our eCommerce platforms into one, making the day to day job considerably easier, especially compared to the challenges we once had. The system is efficient, intuitive and responsive and a joy to use and the customer support team is exceptionally prompt and helpful.
Talk about a huge time saver. We were going to hire a second employee for customer support. We discovered, it was not the lack of man-power, but rather the lack of organization. With XSellco, you tunnel all the marketplaces into one dashboard. It also keeps track of all order information and history. I highly recommend this to anyone that is selling on multiple marketplaces!
Having a customer service rep being able to receive and answer all messages in one place is wonderful. We find that XSellco Fusion is a time-saving platform that allows us to make sure that we're not all answering the same query at once. We've seen feedback go up. We've been hitting 100% positive feedback since we've started using Fusion, which was previously unheard of.
I had been struggling for years and tried many solutions including Cloud Conversion and Salesforce. Then I found XSellco Fusion which is just amazing and superb. The system centralizes multiple marketplaces into one dashboard, where you can see all orders and tickets, label them, and escalate the cases. With High5, you can handle all your feedback within the dashboard. It's just one of the best investments we’ve ever made.
When I open up Fusion I have everything I need. I can see when the order was placed, and the timeline from there. I can see all the details of the order, I can see the item, I have all the information where I need it – in one place. Any additional information is just a few clicks away. By contrast, doing it on Gmail or Amazon takes a lot of clicks. I didn’t have any of the information I needed.
If you find yourself endlessly logging in and out of eBay and Amazon accounts all day - answering messages, responding to resolution cases, dealing with the best offers - this program will save you hours a day while providing much better customer support. This application will give you control over your company. This is a no brainer.
We have loved using XSellco’s Fusion. It has significantly improved the efficiency of the online team thanks to the auto responses and the mobile app. I was very impressed when a suggestion was implemented the same day, that’s customer support at its best!
This is the best tool ever! We absolutely love this. It has really helped with our customer service response times as well as helping to keep things from falling through the cracks.
XSellco Fusion means keeping on top of customer queries is extremely easy with tablet and mobile apps. The system improves our efficiency by allowing us to reply at weekends. We can quickly see the urgent issues that require a response, and we can reply to many tickets with one-click Templates.
XSellco is a superb tool for any serious multi-channel seller which saves time and improves customer satisfaction.
My customer support agent is thrilled with XSellco Fusion after only 2 days, so she sends her thanks!!
XSellco Fusion comes with a free 14 day trial.
No credit card details required.