Integrates with your webstore, multiple marketplaces and channels
XSellco Fusion is the eCommerce Help Desk that centralizes customer support queries from your webstore, marketplaces like Amazon, eBay, Walmart, Newegg and Allegro, and your social channels into one easy-to-use interface.
Fusion puts the information you need right there in front of you, helping you to respond quickly and accurately, and provide your customers with the best support experience.
Manage large volumes of customer support from your site and across multiple online channels using a single easy-to-use dashboard. Spread support across your team, or direct certain requests to specific members.
XSellco Fusion doesn’t just manage your customer support tickets - it puts data at your fingertips to help you answer them quickly and accurately. Product and Order data, delivery information, and previous communications are automatically attached to incoming queries so you can answer without having to search elsewhere. Fusion cuts support time in half!
Fusion reports give you the power to analyze trends in your customer support queries, so that you can focus on areas that need improvement. Be informed with valuable insights that measure your team and marketplace performance. Make intelligent business decisions based on the facts.
XSellco Fusion translates incoming messages into your preferred language - lets you answer them and then re-translates before delivery. This allows you to extend the territories into which you sell without needing native speakers for support.
When I open up Fusion I have everything I need. I can see when the order was placed, and the timeline from there. I can see all the details of the order, I can see the item, I have all the information where I need it – in one place. Any additional information is just a few clicks away. By contrast, doing it on Gmail or Amazon takes a lot of clicks. I didn’t have any of the information I needed.
XSellco is a unique program that combines all of our eCommerce platforms into one, making the day to day job considerably easier, especially compared to the challenges we once had. The system is efficient, intuitive and responsive and a joy to use and the customer support team is exceptionally prompt and helpful.
My customer support agent is thrilled with XSellco Fusion after only 2 days, so she sends her thanks!!
Having a customer service rep being able to receive and answer all messages in one place is wonderful. We find that XSellco Fusion is a time-saving platform that allows us to make sure that we're not all answering the same query at once. We've seen feedback go up. We've been hitting 100% positive feedback since we've started using Fusion, which was previously unheard of.
XSellco Fusion comes with a free 14 day trial.
No credit card details required.