The #1 Help Desk for eCommerce

Save time and sell more with our multichannel Help Desk

Multi Channel

Help Desk integration with Amazon and eBay


XSellco Fusion is the only customer support help desk that integrates with all the biggest marketplaces to help you scale your eCommerce business.

eCommerce Customer Support for web stores such as shopify woocommerce and magento


Selling on your own webstore? Excellent! XSellco Fusion integrates with all leading shopping carts and ecommerce web platforms.

Social Media integration for Help Desk

Social Media

Support your customers and protect your reputation on social channels by integrating your Facebook and Twitter accounts to the same team inbox.

Webchat integration for your store

Live Chat/Contact Widget

Turn browsers into buyers with XSellco Live Chat and or Contact us Widget. Answer queries in real time and increase customer loyalty. Get in front of your customer and guide them toward purchase completion.


All your sales channels in one place

Centralized Dashboard

Manage customer support from all your sales channels through one intuitive dashboard.

All your orders in one place

Full Order Details

Respond faster with a full view of order details, customer information, shipping status, and more – right there within each message.

Template responses for Customer Support


Respond to common customer queries in two clicks using XSellco’s customizable message Templates.

SmartTags to organize your customer service


Speed up your responses by automating key details, such as customer name, order details, delivery address and much more.

Auto responder for ecommerce

Auto Responder

Manage customer expectations during peak or out of office hours using automated responses.

Language Auto Translation for eCommerce

Automatic Language Translation

XSellco Fusion can help you to expand into international marketplaces and grow your sales with an auto-translate feature for inbound and outbound messaging.

Add multi channel platforms


View full order details within every support ticket, by linking ecommerce management platforms such as Channel Advisor, Linnworks, BrightPearl and Skubana to your XSellco Fusion account.

Use the XSellco App to keep up to date

Mobile App

Support your customers on the go with the XSellco mobile app. Stay on top of customer queries no matter where you are.


Add customer support agents to a customer query

Assign Tickets

Assign the relevant agent to each query, share the workload and help your customer support team to shine.

Add notes for your customer support team

Internal Notes

Solve problems as a team using private messages that your customers cannot see.

Respond externally using XSellco Fusion

External Messages

Resolve queries faster by communicating with external suppliers on a ticket.

Manage your team for each Customer

Multiple Users

Easily add additional users to team inbox at any time, ensuring your entire team is able to collaborate in customer support resolutions.


Organize your Customer Support as you want using folders


Keep your inbox organized with XSellco Fusion’s folder based system. Quickly access relevant messages and respond faster.

Add Labels to group your Customer Support tickets


Tag your tickets with category Labels. Quickly identify common issues and monitor trends over time.

Set Rules to assign incoming customer support ticekts to folders and agents


Save time before opening a customer message. Set rules to assign your incoming messages to folders, assign to agent or apply labels.

Use Inbox filters to group sales channels

Inbox Filters

Set filters to quickly navigate between inbox views. Group tickets from specific sales channels and resolve issues faster.

Set prioritization in your ecommerce help desk based on Amazon SLAs and other important factors

Prioritized Inbox

Stay on top of marketplace response metrics with an inbox that prioritizes tickets according to your Amazon and eBay SLAs.

Avoid multi-user problems with Collision Detection in your ecommerce help desk

Collision Detection

An automatic alert is generated when multiple team members are dealing with the same customer message.

Easily set permission levels for each user in XSellco Fusion

User Permissions

Inboxes, folders and reports can be restricted to specific users.

Manage all your security concerns of all your channels by using one centralised ecommerce help desk


Remove the need for agents to log in to multiple sales channels to manage support. With XSellco Fusion, you can control the level of information that is accessible to your team.


Use a Heatmap to allocate all your Customer Support Team when they are needed most

Ticket Heat Map

Allocate your team resources in the most efficient way by tracking your busiest periods of the day and week.

Monitor your Customer Support Team performance

Team Performance

Spot your Customer Support Heroes and improve collaboration, by monitoring agent performance, productivity and response speed.

Locate trends in your Customer Support tickets

Ticket Volume

Discover the trends that are driving your customer support queries. View ticket volume by sales channel, customer language, query type and more.

See your response KPIs

Response Time

Analyze response time metrics by query type and sales channel. Identify trends and recognize opportunities to improve productivity.

Ask us a question!