Save time and sell more with our multichannel Help Desk
XSellco Fusion is the only customer support help desk that integrates with all the biggest marketplaces to help you scale your eCommerce business.
Selling on your own webstore? Excellent! XSellco Fusion integrates with all leading shopping carts and ecommerce web platforms.
Support your customers and protect your reputation on social channels by integrating your Facebook and Twitter accounts to the same team inbox.
Turn browsers into buyers with XSellco Live Chat and or Contact us Widget. Answer queries in real time and increase customer loyalty. Get in front of your customer and guide them toward purchase completion.
Manage customer support from all your sales channels through one intuitive dashboard.
Respond faster with a full view of order details, customer information, shipping status, and more – right there within each message.
Respond to common customer queries in two clicks using XSellco’s customizable message Templates.
Speed up your responses by automating key details, such as customer name, order details, delivery address and much more.
Manage customer expectations during peak or out of office hours using automated responses.
XSellco Fusion can help you to expand into international marketplaces and grow your sales with an auto-translate feature for inbound and outbound messaging.
View full order details within every support ticket, by linking ecommerce management platforms such as Channel Advisor, Linnworks, BrightPearl and Skubana to your XSellco Fusion account.
Support your customers on the go with the XSellco mobile app. Stay on top of customer queries no matter where you are.
Assign the relevant agent to each query, share the workload and help your customer support team to shine.
Solve problems as a team using private messages that your customers cannot see.
Resolve queries faster by communicating with external suppliers on a ticket.
Easily add additional users to team inbox at any time, ensuring your entire team is able to collaborate in customer support resolutions.
Keep your inbox organized with XSellco Fusion’s folder based system. Quickly access relevant messages and respond faster.
Tag your tickets with category Labels. Quickly identify common issues and monitor trends over time.
Save time before opening a customer message. Set rules to assign your incoming messages to folders, assign to agent or apply labels.
Set filters to quickly navigate between inbox views. Group tickets from specific sales channels and resolve issues faster.
Stay on top of marketplace response metrics with an inbox that prioritizes tickets according to your Amazon and eBay SLAs.
An automatic alert is generated when multiple team members are dealing with the same customer message.
Inboxes, folders and reports can be restricted to specific users.
Remove the need for agents to log in to multiple sales channels to manage support. With XSellco Fusion, you can control the level of information that is accessible to your team.
Allocate your team resources in the most efficient way by tracking your busiest periods of the day and week.
Spot your Customer Support Heroes and improve collaboration, by monitoring agent performance, productivity and response speed.
Discover the trends that are driving your customer support queries. View ticket volume by sales channel, customer language, query type and more.
Analyze response time metrics by query type and sales channel. Identify trends and recognize opportunities to improve productivity.