July 2016

XSellco Fusion, the leading eCommerce Helpdesk solution, has announced the release of a new integration with one of Europe’s largest marketplaces, Allegro.

Online sellers can now engage with customers on the Allegro marketplace and receive and respond to all support queries in their native language.

With eCommerce in Poland growing rapidly at 23% year-on-year, this XSellco Fusion integration gives online sellers the opportunity to offer world-class support to Allegro’s 14 million users.

“Integrating with Allegro provides a massive opportunity for online retailers to start selling in this flourishing marketplace.” said Victor Corcoran, CEO of XSellco. “In an increasingly competitive eCommerce industry, it’s important that online sellers expand their reach and enter new channels. Once they enter new marketplaces, it is imperative they focus on delivering first-class support, and respond in the language of the customer. With Fusion, our customers can now achieve this.”

By providing cost-effective and highly efficient customer support, Fusion users can focus on developing their multichannel strategy while increasing revenues and enhancing their online reputation.

The Allegro integration reinforces XSellco’s market leadership position in the eCommerce Helpdesk sector. XSellco Fusion allows online sellers to streamline their customer support from all of their online sales channels into one centralised dashboard.

Using the Fusion Helpdesk, support teams can view the complete sales transaction on the Allegro system from directly within a Fusion message, allowing agents to reply quickly to questions on product, payment queries, delivery schedule or any other queries the customer may have.

Fusion’s auto-translation feature automatically detects the language of every email received, and translates it into the agent’s preferred language. Simply reply in your preferred language, and it will be translated back into the customer’s language.

XSellco Fusion connects with Amazon, eBay, Shopify, Magento, WooCommerce, BigCommerce, Prestashop and more, allowing sellers to handle all of their customer communications in one place.

About XSellco

XSellco is a leading eCommerce SaaS company that provides powerful software solutions to online retailers. XSellco Fusion is the leading, purpose built, eCommerce helpdesk solution. XSellco Price Manager provides the fastest real-time repricing for Amazon sellers. XSellco High5 is a feedback solicitation tool allowing sellers to improve their ratings.