eDesk

Provide five star support in a fraction of the time

Seize the shopportunity in this unprecedented Q4 with the world’s #1 eCommerce help desk. eDesk's integrations and AI powered features enable you to support faster and sell more.

Set up your account, pick a plan later

Essential
Respond much faster as a
small business
 
-
/mo

per agent
billed annually

or - billed monthly

  • Essential features include…
  • Unlimited tickets
  • Unlimited templates
  • Unlimited snippets
  • Unlimited tags
  • Email support
See all features
Team
Drive up productivity for
full-time support agents
 
-
/mo

per agent
billed annually

or - billed monthly

  • All Essential features and…
  • Auto-responder
  • Unlimited rules
  • Collision detection
  • @mentions
  • Custom fields
  • Custom SLAs
  • Merge tickets
  • Internal notes
  • Phone support
  • 7 x 5 support
See all features
Enterprise
Scale customer service
operations and visibility
 
-
/mo

per agent
billed annually

or - billed monthly

  • All Professional features and…
  • Chat included free
  • CSAT measurement
  • Enterprise reporting
  • API access
  • Service level guarantee
  • 10 day expert training
  • 99.9% uptime SLA
See all features

Boost performance with add-ons

eDesk’s add-ons can help engage customers during the full lifecycle of the purchasing process

Chat

Make it super easy for your customers to engage with you by providing chat directly on your website.

  • Integrated with eDesk's ticket system
  • Customizable content & appearance
  • Set up prompts to funnel queries
  • Extensive reporting
$
25
/mo
per user, billed annually

Feedback

Rank higher and sell more with automated requests for product reviews and seller feedback—on Amazon, eBay and Google.

  • 100% Amazon compliant
  • Comes with tried and tested templates
  • Integrated with ticketing for higher engagement and ROI
$
49
/mo
per account, billed annually

Available as a standalone product
No eDesk subscription required
No credit card required

Knowledgebase

Let customers help themselves and reduce support ticket volume 24/7, even when your team isn’t available.

  • Integrated with eDesk’s ticket system
  • Provide help 24/7
  • Save time by inserting relevant help files into ticket responses
$
89
/mo
per account, billed annually

Compare eDesk plans and features

Learn more about eDesk’s many features and the differences between each plan.

Ticket allowance Essential Team Professional Enterprise
Support tickets Unlimited tickets Unlimited tickets Unlimited tickets Unlimited tickets
Channels and marketplaces Essential Team Professional Enterprise
Unlimited webstores
Unlimited marketplaces
Unlimited email channels
Unlimited social channels
eCommerce hub Essential Team Professional Enterprise
Track sales performance
Drill into channel performance
View all order details
View feedback across channels
eCommerce ticket management Essential Team Professional Enterprise
Centralised inbox
Business hours
Auto-matched order details
Custom fields
Custom SLAs
Merge tickets
Identified pre-sales opportunities
AI-powered responses
Auto-translate
Smart tools Essential Team Professional Enterprise
Unlimited templates
Unlimited snippets
Unlimited tags
Unlimited rules
Auto-responder
Team management Essential Team Professional Enterprise
Standard roles
Custom roles
Collision detection
@mentions
Internal notes
Team Dashboard
Enterprise accelerators Essential Team Professional Enterprise
Management Dashboard
CSAT measurement
Enterprise reporting
API access
Support and account management Essential Team Professional Enterprise
Online help guide
Support channels Email Phone, chat, email Phone, chat, email Phone, chat, email
Support availability 7 × 5 24 × 7 24 × 7
Assisted onboarding
Service level guarantee
10 days training from product expert

Free until the end of September
Five minute setup • No credit card required.

FAQs on Pricing

What is an eCommerce helpdesk?

eDesk integrates with every marketplace, webstore and social channel so you can manage sales and support, all in one place. We put the customer and order details right in front of you, so you can sell more and keep your customers happy with faster, more personal responses.

How does the free trial work?

When you trial eDesk you get access to all features for 14 days. At any point during the trial, you can choose a plan and pay by credit card from within your account.

Is there an add-on package?

Yes. The ‘pro-pack’ includes API integration, auto-translation, chat, enterprise reporting. For more information on the pro-pack please contact sales.

What happens to my data after my trial ends?

When your trial comes to an end, your data and setup remains intact. You can login and select a plan to purchase in order to regain access.

How long are your contracts?

You can pay monthly or annually. On monthly contracts, you can stop, upgrade or downgrade whenever you want.

What discounts are available?

We offer a discounted price for subscriptions billed annually. Choose ‘billed annually’ above to reflect this annual discount.

Can I trial eDesk, Repricer and Feedback together?

Yes. You can trial all 3 products individually.

Trusted by thousands of online retailers big and small

We love xSellco because it saves us so much time. We have reduced average customer response times by 84%.
We wouldn’t have as strong a business today without xSellco. Huge brands like Nike, Under Armour and Converse, have the confidence that we can represent their brand well.
We’d definitely recommend eDesk. It gives you a centralized view of every aspect of the team performance and allows you to plan and prepare for peak seasons.
xSellco helps our customer support team respond to every message in seconds making us more efficient.

Start selling smarter today

Access our live demo and free trial
At xSellco we’re proud to announce that we’re now an official Google Partner. Find out more