We have a helpdesk to give you back your time
Completely unlimited message counts, one price
eDesk comes with a free 14 day trial. No credit card details required.
xSellco integrates with every marketplace, webstore and social channel so you can manage sales and support, all in one place. We put the customer and order details right in front of you, so you can sell more and keep your customers happy with faster, more personal responses.
Typically, our customers receive 1 ticket for every 9 orders. This can help you calculate the number of tickets you need. Why not schedule a demo and you can ask one of our specialists which plan would best suit your needs?
A ticket is raised when a customer sends your team a message. Each ticket includes the initial contact and all the emails that follow until the issue is resolved. Subsequent communication around the issue does not count as additional tickets. Also, system messages are not tickets.
Sure thing! Depending on your plan, we can help you choose the most cost effective route for your business. If you are on Starter or Small plans, we recommend that you upgrade to the next pricing plan. For sellers on the Medium or Large plan, you can buy bundles of 2,500 tickets for a 30 day period.
xSellco has been one of the most transformative customer service decisions we’ve made as a company and the support has been absolutely fantastic since day one and ongoing.