Powering your e‑commerce business

We have a helpdesk to give you back your time

Simple Pricing

Completely unlimited message counts, one price

xSellco eDesk pricing

Monthly billing
Annual billing Save 25%

Simple pricing with predictable costs, we do not believe you should have to buy ticket packs.
Why should you have to pay more when your business is successful?

Monthly support tickets
  • Maximum users
  • Maximum sales channels
  • Pre-built templates
  • Customizable templates
  • Email the eDesk support team
  • Call eDesk support
  • Instant chat with eDesk support
  • Automatic translations
  • Connect your social media accounts
  • Add live chat support to your website
  • AI suggested responses
  • Sales and performance analytics
eDesk Essential
$69 $85
per user / month
Unlimited
  • Unlimited users
  • Unlimited sales channels
  • Pre-built templates
  • Customizable templates
  • Email the eDesk support team
  • Connect your social media accounts
  • Add live chat support to your website
  • Sales and performance analytics
Most Popular
eDesk Unlimited +
$159 $195
per user / month
Unlimited
  • Unlimited users
  • Unlimited sales channels
  • Pre-built templates
  • Customizable templates
  • Email the eDesk support team
  • Call eDesk support
  • Instant chat with eDesk support
  • Automatic translations
  • Connect your social media accounts
  • Add live chat support to your website
  • AI suggested responses
  • Sales and performance analytics

eDesk comes with a free 14 day trial. No credit card details required.

FAQs on Pricing

What is an e‑commerce helpdesk?

xSellco integrates with every marketplace, webstore and social channel so you can manage sales and support, all in one place. We put the customer and order details right in front of you, so you can sell more and keep your customers happy with faster, more personal responses.

What plan should I choose?

Typically, our customers receive 1 ticket for every 9 orders. This can help you calculate the number of tickets you need. Why not schedule a demo and you can ask one of our specialists which plan would best suit your needs?

What is a ticket?

A ticket is raised when a customer sends your team a message. Each ticket includes the initial contact and all the emails that follow until the issue is resolved. Subsequent communication around the issue does not count as additional tickets. Also, system messages are not tickets.

Can I add more tickets to my plan?

Sure thing! Depending on your plan, we can help you choose the most cost effective route for your business. If you are on Starter or Small plans, we recommend that you upgrade to the next pricing plan. For sellers on the Medium or Large plan, you can buy bundles of 2,500 tickets for a 30 day period.

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