All your eCommerce customer support tips, education and news

Subscribe and we will keep you updated

Going Global from the UK: Offering Multilingual Customer Support for International Sales

Going Global from the UK: Offering Multilingual Customer Support for International Sales

Ann O'Sullivan May 30, 2025

Stress-Free Selling: Preparing Your UK eCommerce Support for Holiday Peaks

Stress-Free Selling: Preparing Your UK eCommerce Support for Holiday Peaks (Christmas, Easter, Bank Holidays)

Ann O'Sullivan May 30, 2025

Converting Browsers to Buyers: Optimising Live Chat for Your UK eCommerce Site

Converting Browsers to Buyers: Optimising Live Chat for Your UK eCommerce Site

Ann O'Sullivan May 29, 2025

Engaging UK Shoppers: Best Practices for Social Media Customer Service.

Engaging UK Shoppers: Best Practices for Social Media Customer Service (Instagram, Facebook, TikTok)

Ann O'Sullivan May 29, 2025

Keep Them Coming Back: Proven Strategies for Building Customer Loyalty in UK eCommerce

Keep Them Coming Back: Proven Strategies for Building Customer Loyalty in UK eCommerce

Ann O'Sullivan May 28, 2025

Mastering eCommerce Returns & UK Consumer Rights: A Guide for Online Retailers

Mastering eCommerce Returns & UK Consumer Rights: A Guide for Online Retailers

Ann O'Sullivan May 28, 2025

how is AI transforming customer support for UK eCommerce SME's

How AI is Transforming Customer Support for UK eCommerce SMEs

Ann O'Sullivan May 28, 2025

Optimizing Knowledge Base Articles to Reduce Common 'Where Is My Order?' Tickets

Optimizing Knowledge Base Articles to Reduce Common ‘Where Is My Order?’ Tickets

Ann O'Sullivan May 27, 2025

Best Practices for Handling Customer Support During Peak Seasonal Sales Periods

Best Practices for Handling Customer Support During Peak Seasonal Sales Periods

Ann O'Sullivan May 27, 2025

Beyond Amazon & eBay Mastering Customer Service on Popular UK Marketplaces

Beyond Amazon & eBay: Mastering Customer Service on Popular UK Marketplaces

Ann O'Sullivan May 26, 2025

the future of online shopping in the UK

The Future of Online Shopping in the UK: Top Customer Service Trends for 2025/2026

Ann O'Sullivan May 26, 2025

Simplify Shopware 6 Customer Support with eDesk

Sarah Grady May 22, 2025

Follow us on:

Customer Stories

eDesk customer success story

How Expando Streamlined Support for 100+ Brands Across 1300 Channels

The Perfect Prescription: How Hey Pharma Used eDesk AI to Cure their Customer Service Challenges

How Ava Helped Electrical World Boost Efficiency and Customer Satisfaction