Using labels

Introduction

Labels allow you to classify a ticket or mark it for special attention.

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The dashboard shows you how many tickets have been labelled and which label has been used. This can help you to optimise your business. For example, label return requests with a reason code to identify the main cause.

 

Creating your own labels

You can create your own labels at Messages > Settings > Folders > Select current folder/create new folder. Each group has its own dashboard report.

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Either create a new folder group

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Or select one that is already there

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Assign a name, a colour and you may assign an icon

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 Tip: View this help guide to find out how to label tickets that are submitted from your website.

 

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