Using auto-translation for global queries

using auto-translation

The auto-translation feature in your Xsellco Helpdesk allows you to speak to customers in their own language quickly and easily. View all incoming messages in your own language and automatically translate your reply into your customer’s language before sending.

You can now respond to your international queries in less time, and avoid delayed response times by no longer leaving international messages to last. Auto-translation in Xsellco Helpdesk is the easiest way to increase your global sales without the cost of hiring multi-lingual agents, so you can focus on growing your business!

Activating auto-translation

  1. First, if you would like to change your preferred language, go to Settings > Account Settings > Preferred language and select which language you would like to view to your Helpdesk interface in. All translated messages will be translated into your preferred language by default.2017-04-27_1439
  2. In your messages dashboard, your international messages will be displayed with a tag to show which language they are in. Click on the message and use the button in the top left corner to activate or deactivate auto-translation for that message.2017-04-27_14272017-04-27_1429
  3. Type your reply in your own language, and click the send button as normal. A pop-up box will appear to give you the option to edit your translated message before sending. Once you are happy with your message select Yes.2017-04-27_1432
  4. You can also automatically translate any of your templates by selecting a template and and clicking send. Again, the pop-up box will appear to allow you to make any necessary edits. If you already have templates in other languages, they will be visible in the template drop down to select.

Got questions about auto-translation or any other Xsellco features? Get in touch with us at