Inputting your business hours to ReplyManager ensures that your SLA timer will only countdown during business hours.
Entering your business hours ensures that your response performance metrics are not affected when your support team are out of the office.
Follow the steps below to add your support teams working hours to your ReplyManager account.
ReplyManager inbox filters are an excellent way of saving time and help your team collaborate better.
You can look at one type of message with just the click of a button. For example you can see all return requests or cancellations with thanks to filters. Inbox Filters are a great time saver and can be found in the search bar under advanced search.
Having the flexibility to create customized rules for certain products is one of the advantages of using XSellco Repricer. Simply create your rule and assign specific rules to individual products in minutes using either the dashboard filters or the Bulk Upload feature.
If you aren’t sure how to create a rule, follow this quick guide to get your rule set up, and then come back to learn how to apply it to individual or sets of products.
In this guide you will learn how to:
- Assign rules using Bulk uploads
- Assign rules using filters
The Bulk Uploads feature in Repricer allows you to download product information for all of your inventory and edit or update your pricing in bulk, as often as you like. This is an easy way to add min and max pricing for individual products before creating a repricing rule, or to add repricing rules to your products all in one go.
Every time you add new products to your inventory, they will automatically be pulled into the next template that you download.
For customers on the Ultimate plan, this is the easiest way to add your product cost prices, shipping costs and pick and pack costs so you can have total control over the profit you make on every sale.
Once your inventory is imported into XSellco Repricer, you can assign a repricer to start repricing your recently imported products.
Note: To get you up and running quickly, we have created default repricing rules which you can choose from. If you wish to create your own rule for this channel or edit the default rules to suit your strategy, you will need to do this before assigning a repricer.
XSellco Repricer combines the ability to create flexible rules with the right data so you can gain control over your pricing like never before. Repricer lets you reprice according to all possible marketplace conditions, to let you win the Buy Box against every type of rival.
You can create as many rules as you like to target specific products, markets and competitors. Once you have created a repricer rule, you can assign a repricer to any channel or add specific rules for individual products using Bulk Uploads or dashboard filters.
In this guide you will learn how to:
- Create a repricing rule that you can assign to any product range or channel.
- Create a rule to target competitor conditions.
There are two types of SLA timers, company SLAs and marketplace SLAs. They are the designated amount of time allowed to respond to customers.
A company SLA is the designated amount of time you have allowed to respond to customers and is designed with your normal business hours in mind. The SLA response timer will only countdown during office hours and pauses outside of office hours.
Marketplace SLAs are calculated using the marketplaces default SLA response timer. These however do not take your business hours into consideration. Amazon for example, expects its sellers to respond to customers within 24 hours of receiving the message.
What are email signatures? An email signature is text added to the end of any email message that you send.
Email signatures are typically used to provide the recipient with information about the sender such as name, contact number, often workplace or website URL. ReplyManager allows you have a different email signature for each channel you have connected to your inbox.