Inputting your business hours to ReplyManager ensures that your SLA timer will only countdown during business hours.
Entering your business hours ensures that your response performance metrics are not affected when your support team are out of the office.
Follow the steps below to add your support teams working hours to your ReplyManager account.
Entering Business Hours:
5. When you have finished inputting the information click save changes. The information can easily be altered at any time for example during holiday periods.
You have successfully added your company hours to your ReplyManager account. Got some questions about ReplyManager? We’ll be happy to help. Get in touch with us at firstname.lastname@example.org.