ReplyManager Upgrade – Your Checklist

ReplyManager Interface Upgrade

We are happy to announce that all ReplyManager accounts will be upgraded to a new interface in October 2016.

The new ReplyManager will include a more intuitive user interface.

It also comes with a number of powerful features to help you manage marketplace customer support effectively.

New replymanager interface

To be ready for the upgrade, here is a checklist for the information you will need to help your account transition run as smoothly as possible.

1. eBay login credentials

To be ready for your account upgrade, you should have the login credentials for all your eBay stores. You will need to re-authenticate your eBay accounts during the upgrade process.

Learn how to connect your eBay account to ReplyManager here.

2. Amazon login credentials

We recommend you have login details for your Amazon channels. Although your current email forwarding for Amazon messages will still work in the upgraded ReplyManager system, you will need to re-connect your channels to get the the benefits of Amazon Order and Customer search.

Learn more about connecting your Amazon channels to ReplyManager here.

3. Inventory management integrations

If you have a Channel Advisor or Linnworks account, you may be required to reconnect these channels after the upgrade. We recommend you have account details available to connect to ReplyManager quickly.

If you have any questions about the upgrade process, please contact us at and we’ll be happy to answer your questions.