By connecting your Linnworks account, you can now query any order detail in the XSellco dashboard that is also hosted on your Linnworks account. This can be extremely useful if you need to quickly find a Linnworks order ID or access a specific product invoice.
Connecting your account with XSellco is easy. Simply follow the steps below and you’ll be up and running in no time.
Step 1: While logged into your XSellco account, click on your ‘Account Options’ dropdown menu and select “Settings” from the options provided. Then select “Company Settings” under the “General” heading tab.
Step 2: Scroll down to the Linnworks section. You’ll see a field called ‘APP Token’. Your APP ID and APP Secret codes are presented directly below these fields. Simply copy and paste the Linnworks APP ID and APP Secret code into the fields.
Step 3: With “APP Token”, you’ll need to log into your Linnworks account. Select the “Click here” link underneath the APP Token field, and you’ll be brought directly to Linnworks to log in. Once logged in, you will be brought to the authorization page so that XSellco can access the information from Linnworks.
Step 4: To finish integrating, simply click “Save Client Changes” at the bottom of the page.
Your Linnworks account has now been connected.
You can now view order information from Linnworks directly from within your XSellco account. You can do this two ways:
Firstly, for Price Manager, Fusion and/or High5 customers, click on the “Sales” tab on the main menu and select the order you wish to view. Click the “Open” button to access Linnworks from the drop down menu. Click on “Show Linnworks order details” and the details will pop up on the screen.
Once the order details pop up, you can view the Linnworks order ID, access & print invoices, check any product notes, view product images, as well as view and click the tracking number (if you have integrated with Aftership – see below).
Fusion customers can also access Linnworks through the “Messages” tab.
Select “Messages” from the main menu bar and choose an order (note: direct orders will have a price displayed on the tab ). Once you click on an order, you will be able to view all the information for this customer. Again, click on the “Open” button (see screenshot above) and select “Show Linnworks order details”.
Also, if you have an Aftership account integrated with XSellco, you can also track your order shipment details by clicking on the “Tracking Number” link within the Linnworks details. This will bring you to a dedicated Aftership page, displaying each stage of the package journey so far.
Got some questions about Linnworks integration? We’ll be happy to answer any questions you have. Get in touch with us at firstname.lastname@example.org.