Connecting VoloCommerce with Fusion
Integrating your VoloCommerce account with XSellco Fusion will mean that you can streamline all your customer queries in the one dashboard. Fusion automatically generates all your customer details instantly, empowering your team with an efficient and intelligent customer support response. Just follow the simple steps and you’ll be set up in no time.
- Log into your XSellco account, click on your ‘Account Options’ dropdown menu, and choose “Settings” from the options provided
- Select “Company Settings” from the menu on the left.
- In your Company Settings, scroll down to the ‘VoloCommerce’ section
- Input your VoloCommerce ‘Account Name’, ‘API Username’ and ‘API Password’.
Collaborate better with Fusion internal notes
Fusion internal notes have now been integrated into VoloCommerce, making it easier to communicate to your customer support team. Write any notes or suggestions about customers for your staff in Fusion internal notes so that your team can respond effectively and intelligently to your customers on one dashboard. Internal notes will cut down on customer support time by providing your team with the information they need instantly.
Streamlined internal notes will mean that your support teams will be on the same page, providing the best support to your customers.
Add Internal Notes to XSellco Fusion
- When in your Message dashboard, select a ticket
- Select ‘Internal Note’ tab above the reply body text
- After you have entered the note, choose ‘Add internal note’
Are you having any issues with your VoloCommerce and Fusion integration? If you need further help or details about your ‘API Username’ or ‘API Password’ contact customer support for further details.