Adding your Amazon store to Fusion

How to add all your Amazon marketplaces to XSellco Fusion.

Step 1:

  • Log into your Fusion account and click on the ‘Settings’ tab located on the top navigation bar
  • From the menu on the left, select ‘Channels’ and click the ‘Add Channel’ button in the top right corner.

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  • To add your Amazon channel, select the Amazon icon.

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  • Next, you choose the Amazon marketplace you would like to add.
  • You will be redirected to your Amazon Seller account to authorize the connection to XSellco.

Step 2:

  • Log into your seller account and confirm access to your sales orders and customer messages.
  • Click ‘Next’ and ‘Continue’.
  • Your customer orders will be pulled into your XSellco inbox.
  • Next, you will be redirected back to XSellco to connect your customer queries.

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2017-03-10_1657Step 3:

The next step is to set up email forwarding so that you can receive and respond to your Amazon customer queries from your XSellco helpdesk.

  • Click the green box to copy your XSellco email address to your clipboard.

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  • Click ‘account settings’ to open your Amazon settings in a new window.
  • Paste your XSellco email address into the ‘Customer Service Email’ and ‘Customer Service Reply to Email’ fields.

 

  • Return to XSellco and select ‘Next’.

 

If you need our help getting set up, reach out to support@xsellco.com and we’ll be happy to help!