Adding your Amazon store to Fusion

How to add all your Amazon marketplaces to XSellco Fusion.

Step 1:

  • While logged into your XSellco account, go to the right side of the main navigation bar and click Add > Add Channel.

Adding a Channel

  • Select the Amazon icon.


  • Next, you choose the Amazon marketplace you would like to add.
  • You will be redirected to your Amazon Seller account to authorize the connection to XSellco.

Step 2:

  • Log into your seller account and confirm access to your sales orders and customer messages.
  • Click ‘Next’ and ‘Continue’.
  • Your customer orders will be pulled into your XSellco inbox.
  • Next, you will be redirected back to XSellco to connect your customer queries.


2017-03-10_1657Step 3:

The next step is to set up email forwarding so that you can receive and respond to your Amazon customer queries from your XSellco helpdesk.

  • Click the green box to copy your XSellco email address to your clipboard.


  • Click ‘account settings’ to open your Amazon settings in a new window.
  • Paste your XSellco email address into the ‘Customer Service Email’ and ‘Customer Service Reply to Email’ fields.


  • Return to XSellco and select ‘Next’.


If you need our help getting set up, reach out to and we’ll be happy to help!