Create your own SmartTags


SmartTags allow you to insert text snippets when replying to customer questions. Just type # when replying to access them. Most are predefined but you can also create your own.

Create your own SmartTags (1)


Create a custom SmartTag

Click on Add a new SmartTag at Settings  > SmartTags to create a tag.

Create your own SmartTags (2)

To access the tags simply type # as you reply to a customer query. The sample above will be shown as #my_signoff#.


Tip: Keep typing after # to search for your favourite tag.

Create your own SmartTags (3)

Note: Tags are personal to each support agent. Sign in to create your own.

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