What are system messages? System messages are automatic emails you receive, in this case from Amazon and eBay.
ReplyManager once configured correctly will show all of your system messages from both Amazon and eBay. It is possible however to disable many of these notifications.
ReplyManager Rules help organise your inbox and assign messages to the correct folder.
A rule is an action that ReplyManager takes automatically on an arriving or sent message that meets the conditions that you specify in the rule. The ‘Usage Conditions’ that you have set, will match the ticket to your selected criteria and will automatically filter messages into the next step of required actions.
ReplyManager’s report dashboard provides visual performance graphs that depict your business’s support services.
The graphs analyse and report on feedback performance and your company’s compliance with service level agreements (SLAs). The data will help you identify areas of success and where there is need for improvement. The graphs can be exported to an image format, or presented in spreadsheet or pdf form to share with your team members.
Folders allow you to organise your inbox and increase the efficiency and quality of your customer responses.
Folder Groups are used to categorize incoming messages that relate to a particular business area, so that your agents can identify and resolve issues quickly and accurately. Folders are used to highlight specific issues such as ‘Refund’, ‘Damaged products’, ‘Late shipment’ etc.
SmartTags act as mini templates which allow you to compose faster and more personal responses by giving you quick access to customer details such as name and Order ID.
To use them simply enter # as you reply and the available options will pop up. ReplyManager has a set of predefined smart tags but also allows you to create your own custom SmartTags.
ReplyManager integrates with your marketplace channels and mail server so that you can respond faster and more efficiently from within one intuitive user interface.
Click on the ‘Messages’ tab on the top of the navigation bar.
The Message Dashboard view opens on ‘Open’ type, with your open tickets prioritised at the top of the page.
Follow the steps below to manage and control your Amazon marketplace from within ReplyManager.
1: Go to the right hand side of the navigation bar and click Add> Add channel.
Follow the steps below to manage and control your eBay marketplace from within ReplyManager.
1: Go to the right hand side of the navigation bar and click Add > Add channel.