Find all support materials in this section.

Creating Rules and Assigning Messages to Agents or Folders

ReplyManager Rules help organise your inbox and assign messages to the correct folder.

A rule is an action that ReplyManager takes automatically on an arriving or sent message that meets the conditions that you specify in the rule. The ‘Usage Conditions’ that you have set, will match the ticket to your selected criteria and will automatically filter messages into the next step of required actions.
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Outlook via IMAP and SMTP

Need some help connecting your Outlook account to ReplyManager via IMAP and SMTP? Follow this step by step guide to do so.

For an Outlook account you need to firstly verify your account if you have not done so already. To do this go to Settings > Forwarding and follow the steps to verify the account.
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Gmail via IMAP

You can read your messages from Gmail in ReplyManager using IMAP.

For a Gmail account you are required to enable IMAP before entering your details into ReplyManager. To do this log into your Gmail account, go to Settings and from the top navigation bar click ‘Forwarding and POP/IMAP’. Here you need to make sure IMAP is enabled as seen below.
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Integrate Aftership with ReplyManager

Integrating Aftership with ReplyManager allows you to track order shipment details.

The order shipment details can be found by clicking on the ‘Tracking Number’ link within the Linnworks details.

1: Select the ‘Settings’ dashboard from the top navigation menu.
2: From the left hand side menu click ‘Company Settings’
3: Select the AfterShip tab from the top.
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