Find all support materials in this section.

ReplyManager Folders and Rules

The new folders and rules features allow you to organize your inbox and increase the efficiency and quality of your customer responses.

In the hierarchy of folder classes, ‘Folder Groups’ are defined as the parent class and ‘Folders’ are the child class.

Folder Groups are used to categorize incoming messages that relate to a particular business area, so that your agents can identify and resolve issues quickly and accurately, for example ‘Amazon issues’.  Folders are used to highlight specific issues such as, ‘Refund’, Damaged Products’, ‘No Delivery’, ‘Late Shipment’, etc.
Using Rules, you can assign tickets and identify the follow-up actions that can be attached to each Folder Group based on the ticket query.

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How to use ReplyManager’s Report Dashboard

ReplyManager’s new Reports dashboard provides visual performance graphs that reflect your business’s support services. The graphs analyse and report on feedback performance and your company’s compliance with service level agreements (SLAs). The data will help you to make informed decisions on your customer processes, identify areas of success and where there is a need for improvement, and will ensure that your resources are aligned. The graphs can be exported to an image format, or presented in spreadsheet or pdf form to share with your team.

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How To Integrate Linnworks With ReplyManager

You can now connect and query any order detail that is connected to your Linnworks account from within the ReplyManager dashboard. The great benefit of the new integration is that you can quickly find a Linnworks Order ID or access any specific product invoice easily and efficiently within ReplyManager’s new user interface.
Connecting your account with ReplyManager is easy. Simply follow the steps below and you’ll be up and running in no time.

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