ReplyManager Upgrade

ReplyManager upgrade: folders and rules

In ReplyManager, your folders and rules features allow you to organize your inbox and increase the efficiency and quality of your customer responses. We’ll go through the changes and improvements to the ‘Folders’ and ‘Rules’ sections of ReplyManager step by step so that you’re up and running on our new interface in no time.

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How to use SmartTags in ReplyManager

SmartTags allow you to make faster and more personal responses by giving you access to customer details such as name and Order ID. To access them simply enter # as you reply and the available options will be presented. ReplyManager has a set of predefined smart tags set up for you and you can also create your own custom tags.

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A Guide to ReplyManager Templates

Respond to common customer queries in two clicks using ReplyManager’s customizable message Templates. Message templates save you time by pre-populating information for common replies you send.  These can be customised for your various sales channels, and by language. Choose from a number of sample templates created by ReplyManager or create your own unique templates.

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Reviewing Rules for ReplyManager

Once your accounts have been configured, we recommend reviewing Rules. Most of your rules should work fine, however, we will need to add some rules for your eBay accounts. In the old system, we used the Force message into Folder option, this has been stripped from the new system and instead we have to create a simple rule to replicate this process.

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