ReplyManager Migration

A Guide to ReplyManager Templates

Respond to common customer queries in two clicks using ReplyManager’s customizable message Templates. Message templates save you time by pre-populating information for common replies you send.  These can be customised for your various sales channels, and by language. Choose from a number of sample templates created by ReplyManager or create your own unique templates.

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Reviewing Rules for ReplyManager

Once your accounts have been configured, we recommend reviewing Rules. Most of your rules should work fine, however, we will need to add some rules for your eBay accounts. In the old system, we used the Force message into Folder option, this has been stripped from the new system and instead we have to create a simple rule to replicate this process.

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