The integration with Linnworks allows online sellers to quickly access details that will speed up and improve the customer support experience. By aligning customer support teams with inventory and fulfillment, you can streamline your communication process and have more efficient workflows.
The benefits for connecting each product are as follows:
XSellco Fusion: allows you to view Linnworks order details and speed up customer support responses.
Price Manager: view all product details and have a clear view on your products and make accurate adjustments to your pricing strategy .
High5: pull in new customer orders and increase your database of customers from whom you can request feedback. Continue reading
XSellco’s interface streamlines your navigation, making it more intuitive and responsive.
Fusion, High5 and Price Manager customers can enjoy the benefits of the UI on desktop, mobile or tablet.
You can customize your applications with your company’s branding, and adjust data tables to better suit your business needs.
After creating your new message template, you can set conditions and variables that determine when a message is sent with the advanced options and filter options. For example, you can set rules that insure a message of apology is sent to a customer whose order has been reported delayed or damaged. Alternatively you can set rules that insure messages are not sent, (e.g. messages are not sent to a customer who has previously given negative feedback). You can see from the screen below the list of criteria is extensive and offers you complete control and confidence that you will be sending the right message. Continue reading
One of the most exciting functionality features of High5 is its ability for you to intuitively customise your feedback requests by setting up rules so as to make sure you send the best message to the right customer. You can read about how to create new templates and rules using our advanced options and filters, but for your convenience we have made a default message that you can simply turn on and start using right away.
To start using High5, you need to link your marketplace accounts. If you are logging into High5 for the first time, we have a set-up wizard that will guide you through the process. To connect marketplace accounts manually, click Settings on the top navigation bar, and then click on Marketplaces on the left hand side.