The integration with Linnworks allows online sellers to quickly access details that will speed up and improve the customer support experience. By aligning customer support teams with inventory and fulfillment, you can streamline your communication process and have more efficient workflows.
The benefits for connecting each product are as follows:
XSellco Fusion: allows you to view Linnworks order details and speed up customer support responses.
Price Manager: view all product details and have a clear view on your products and make accurate adjustments to your pricing strategy .
High5: pull in new customer orders and increase your database of customers from whom you can request feedback. Continue reading →
Your new High5 Dashboard – What it does and how to use it.
What does the dashboard do?
It’s designed to help you track your feedback, manage your reputation and improve your seller rating. It does this by allowing you to instantly see changes to your feedback score. You can track your feedback performance in relation to orders received and messages sent to customers. You can view your most recent positive and negative feedback.
After creating your new message template, you can set conditions and variables that determine when a message is sent with the advanced options and filter options. For example, you can set rules that insure a message of apology is sent to a customer whose order has been reported delayed or damaged. Alternatively you can set rules that insure messages are not sent, (e.g. messages are not sent to a customer who has previously given negative feedback). You can see from the screen below the list of criteria is extensive and offers you complete control and confidence that you will be sending the right message. Continue reading →
One of the most exciting functionality features of High5 is its ability for you to intuitively customise your feedback requests by setting up rules so as to make sure you send the best message to the right customer. You can read about how to create new templates and rules using our advanced options and filters, but for your convenience we have made a default message that you can simply turn on and start using right away.