Fusion Tips & Tricks

Creating and using XSellco SmartTags

XSellco SmartTags help you provide faster and more personal responses by allowing you to quickly insert customer details such as name, Order ID, and other text snippets.  To access them simply type # and the available options will be presented. Your XSellco Help Desk has a set of predefined smart tags, but you can also create as many of your own custom tags as you like.

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How to streamline your inbox with Folders, Labels & Rules

The new Folders, Labels and Rules features allow you to organize your inbox and increase the efficiency and quality of your customer responses.

Labels act like a sub-folder within the Folder group. For example, you could create a Folder Group for an Amazon channel and within this master folder, you can create labels for specific queries such as ‘Refund’, Damaged Products’, ‘No Delivery’, ‘Late Shipment’, etc. Then using ‘Rules’, you can assign Tickets to each label based on the Ticket query, as well as assign an agent to the ticket. Each ticket will then be assigned to the label and the agent will be notified (all tickets with a label can be found under their Label heading on the main message dashboard). Continue reading