Fusion

Find all support materials for XSellco Fusion in this section.

Replying to messages

The XSellco ticketing system allows you to keep track of your customer conversations from all your sales channels in one screen. In your messages dashboard, click on any ticket to reply to a customer. You can also create a ticket to contact any customer directly using the Sales tab.
Simply find the message you would like to reply to by scrolling through the messages dashboard, searching for the order number in your search bar, or find a specific group of messages using the advanced filter option. This will allow you to search for orders that have been affected by a certain issue e.g. delivery delay, so that you can contact each customer quickly.
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