Your new Fusion Dashboards – What they do and how to use them.
What do the dashboards do?
They are easy visual guides to help you track support activity across your marketplaces, monitor feedback performance and comply with service level agreements. They help you manage your customer support activity and make sure your resources are aligned.
Tracking codes allow your buyers to check delivery progress themselves. This reduces the number of support calls that you get. When available, the tracking code is provided as a SmartTag – Simply enter #tracking_code# as you type your reply.
Labels allow you to classify a ticket or mark it for special attention.