Fusion Configuration

Fusion: Add your support email

Once you have added your marketplace channels to Fusion, the messages from those channels will start to automatically come into your Fusion inbox. To add your other email platforms such as Gmail, Outlook or Yahoo so that they come into your Fusion inbox, simply follow the steps below.

Step 1:

  • Go to  ‘Settings’
  • Select Channels > Add channel. The ‘Add Channel’ button is located in the top right corner.
    Continue reading

Configure Amazon email forwarding

Introduction

When you sign-up for Fusion, you can connect to your sales channels using our onboarding wizard. You can always add a new channel or edit an existing channel. USe the steps below if you wish to add or edit a new channel.

Amazon needs to be instructed to forward emails in order to manage your messages in Fusion. A copy of each email sent and received will still be retained in Seller Central should you ever need them.
Continue reading

XSellco Live Chat Support Guide

Live Chat empowers eCommerce sellers to break down barriers between online retailers and customers; respond instantly to customer support queries, save time and money on your business, and convert once-off customers into loyal ones.

Here we show you how to quickly set up the widget on your webstore.

Integrating Live Chat for your website is easy. Create the pop-up form, embed it in your website, and you’re ready to go. The pop-up form functions both as a Contact Form and as a Live Chat portal. With our new knowledge-driven Live Chat, you can be assured that customers will receive a fast smart response to a typical customer support query, or they will be instantly connected to an agent that will solve any issues in real-time.

When you’re offline, customers can leave a message using the contact form.

Continue reading

How to integrate Tesco with XSellco Fusion

Integrate Tesco

You can now integrate your XSellco Fusion account with Tesco. As soon as you connect your Tesco account to Fusion you will be able to receive and respond instantly to customer support queries directly from the Fusion dashboard.

Connecting Fusion with your Tesco account will organize your business, ensuring that you and your customer support team can provide an efficient and intelligent response to customer queries. View all your new tickets in the Fusion dashboard. When you click on a support ticket, Fusion automatically extracts all customer details and order history in the right-hand column. This means that your customer support agents can resolve issues smartly. You can also open your Tesco account from within the ticket.

All you need to do to get set up is follow the simple steps below.

Continue reading

How to integrate ChannelAdvisor with XSellco Fusion

Integrate ChannelAdvisor

Connecting your ChannelAdvisor account with XSellco Fusion enables you to centralize all your customer support in one dashboard. Reply and react instantly to your customer queries, and streamline your business on one simple platform. You can view all your tickets in the Fusion dashboard.

When you select a support ticket, Fusion automatically extracts all customer information and order history so that your support team can respond intelligently and quickly to your customers. You can also open your ChannelAdvisor account from within a Fusion ticket. Just follow these simple steps and you’ll be up and running in no time.

Continue reading

How to Integrate VoloCommerce with XSellco Fusion

Connecting VoloCommerce with Fusion

Integrating your VoloCommerce account with XSellco Fusion will mean that you can streamline all your customer queries in the one dashboard. Fusion automatically generates all your customer details instantly, empowering your team with an efficient and intelligent customer support response. Just follow the simple steps and you’ll be set up in no time.

Continue reading

How to integrate Linnworks with XSellco

The integration with Linnworks allows online sellers to quickly access details that will speed up and improve the customer support experience. By aligning customer support teams with inventory and fulfillment, you can streamline your communication process and have more efficient workflows.

The benefits for connecting each product are as follows:

XSellco Fusion: allows you to view Linnworks order details and speed up customer support responses.

Price Manager: view all product details and have a clear view on your products and make accurate adjustments to your pricing strategy .

High5: pull in new customer orders and increase your database of customers from whom you can request feedback. Continue reading

Connecting Your Skubana Account to Fusion

Skubana is a platform which manages all back-end eCommerce operations in one place, including order processing, shipping, inventory management, fulfillment by Amazon (FBA), vendor management and cross channel analytics.

By connecting your account, you can now query any order detail in the XSellco dashboard that is also hosted on your Skubana account. This can be extremely useful if you need to quickly find a order ID, order details or access a specific product invoice.

Continue reading

How to integrate PriceMinister with XSellco Fusion

Integrate Priceminister

When you integrate your PriceMinister account with XSellco Fusion you will be able to instantly react to and engage with support queries directly from Fusion. Connecting Fusion with your PriceMinister account is easy, and it means you have all your customer support queries in the one dashboard. View all your new tickets in the XSellco dashboard. When you click on a support ticket, all the customer’s details and order information are automatically generated by Fusion. This enables your support team to resolve queries quickly and intelligently. You can also open your PriceMinister account from within the ticket.

All you need to do to get set up is follow the simple steps below.

Continue reading

How to integrate Magento with XSellco Fusion

Integrate Magento

When you connect your Magento account to XSellco Fusion you will be able to send and receive instant responses to customer support queries directly from Fusion. Connecting Fusion with your Magento account is simple, and it will streamline your business on one easy to use platform. View all your new tickets in the XSellco dashboard. When you click on a support ticket, the customer details and order information are all instantly accessible. You can also open your Magento account from within the ticket.

All you need to do to get set up is follow the simple steps below.

Continue reading