Adding your WooCommerce store to Fusion

Adding your WooCommerce store to Fusion is simple. Follow the steps below so you can start sending and receiving your WooCommerce messages from within your XSellco Fusion dashboard.

Step 1: Connect your WooCommerce store

  • While logged into your XSellco account, click on the ‘Settings’ tab located on the top navigation bar.

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  • From the menu on the left, select ‘Channels’ and click the ‘Add Channel’ button in the top right corner.

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  • Select the WooCommerce logo from the Channels page.

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  • Authorize XSellco to send and receive messages from your WooCommerce store. Don’t worry, XSellco will only have access to your messages and customer order information; we cannot access your login details or other confidential information.

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  • Next, enter your WooCommerce web address, Consumer Key and Consumer Secret. If you do not have these or are unsure of where to find them, you can find them easily by following this handy guide, under ‘Generate API keys’.
  • Once you have entered your credentials, go back to your XSellco setup and select ‘Next’.

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  • Select ‘Done’ in the next window. The next step will be to set up email forwarding so that incoming queries can be received in XSellco.

Step 2: Set up Email Forwarding

  • Copy your XSellco email address and open your email client in a separate window. In your email client, set up email forwarding using your XSellco email address as your forwarding address, and proceed through the rest of the steps to complete the process.
  • If you would like step by step instructions on email forwarding for your email client, click the ‘Show me how’ button.

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If you receive the ‘Verification failed’ pop-up after proceeding through the steps, please click the ‘Need more help’ link for troubleshooting instructions within your email client.

Once you have successfully completed the setup, you will now be able to send and receive messages from your WooCommerce store into your Fusion Help Desk. Your first new message in WooCommerce will now be displayed as a ticket in your message dashboard.

If you have any questions regarding your WooCommerce integration we’ll be happy to help. Get in touch with our support team at support@xsellco.com.

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