Transform holiday shoppers into lifelong customers [webinar]
Have you considered your eCommerce store’s potential to transform holiday shoppers into lifelong customers?
Lisa Byrne, eCommerce Support Specialist at XSellco, reveals the peak times for customer support, leading up to Black Friday until early in the New Year.
The holiday season is a dangerous time for seller reputation, especially when tensions are high, with anxious customers rushing to the finish line before deals close and delivery deadlines reach a close. Lisa will focus on the significance of offering a great support experience over the holidays and its impact on your success beyond Black Friday.
Transform Holiday Shoppers into Lifelong Customers
You will learn:
- Insider secrets on the busiest times across international marketplaces during the holiday season
- Make your customers happy over the holiday season and beyond
- Measure busiest times and schedule your support team effectively
- Get your support team ready for a high volume of requests in and out of working hours
- Dos and Don’ts of Holiday customer interactions