Looking for a Zendesk + Shopify alternative?

xSellco is the help desk purpose-built for e‑commerce.
Integrate your Shopify store, as well as all your other sales channels like eBay, Amazon and many more.

Try it free

See why Shopify users are switching from Zendesk to xSellco

  Zendesk
xSellco
Helpdesk
Standard help desk features
Ticket management, allocate work across teams, reports, graphs, auto-responders, automations, scheduling, email support, etc.
Of course!
Live connections to Amazon, eBay, Walmart, Shopify, Magento, etc.
Search orders or specific query types across all your channels
Communicate with carriers or external parties within the same customer ticket
View order cancellations, measure product performance and track returns
SLA management across all plans
View the order value of every ticket so you can prioritize high-value queries
Instantly translate incoming messages into your preferred language
Invite your whole team without paying extra: all plans include unlimited users
Don’t just manage your tickets—solve them!
We put all the data you need to solve a problem quickly right there in front of you.

Connect to all your e-commerce sales channels

xSellco pulls customer and purchase data from Shopify and all your other sales channels such as Amazon, eBay and Walmart, as well as inventory platforms like Channeladvisor and Skubana—all into one place.

Not to mention, our Shopify API integration is more secure than Zendesk's app-based connection, which means messages won't go missing. Our connectivity take the stress out of 
e-commerce customer service, so you can resolve tickets quickly and get back to selling!

customer service software order details

Send fast, personalized responses

"Please type your reply above this line" doesn't cut it as e-commerce support. xSellco helps you stay personal when communicating with your customers at scale. Order details, previous purchases, delivery information and previous messages are attached to all tickets to give you a 360-degree view of your customers before you respond.

Deliver the right answer the first time, every time.

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Grow internationally with auto-translate

xSellco's auto-translate features allows you to manage international queries with ease, so you can grow your business without the need to hire multilingual agents.

View incoming international queries in your preferred language, and send an automatically translated response in seconds. 

multilingual helpdesk

Make data-driven decisions

Our detailed reports track key e-commerce metrics such as returns, cancellations and delivery delays so you can measure performance, spot trends and identify recurring issues.

Unlike Zendesk, xSellco's unique insights allow you to make informed operational decisions and focus on areas that need improvement.

customer service software order details

Trusted by thousands of online retailers

We’ll let our numbers talk for themselves

10.25 Million
Messages handled
every month
603 Million
Positive feedback
received
$8.1 Billion
Online sales
facilitated this year

Join thousands of online sellers who switched to xSellco

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