Looking for a Zendesk + Amazon alternative?

xSellco is the help desk purpose-built for e‑commerce.
Manage customer service on Amazon, eBay, Walmart, Shopify and many more in one place.

See why Amazon sellers are switching from Zendesk to xSellco

  Zendesk
xSellco
Helpdesk
Standard help desk features
Ticket management, allocate work across teams, reports, graphs, auto-responders, automations, scheduling, email support, etc.
Of course!
Live connections to Amazon, eBay, Walmart, Shopify, Magento, etc.
Search orders or specific query types across all your channels
Communicate with carriers or external parties within the same customer ticket
View order cancellations, measure product performance and track returns
SLA management across all plans
View the order value of every ticket so you can prioritize high-value queries
Instantly translate incoming messages into your preferred language
Invite your whole team without paying extra: all plans include unlimited users
Don’t just manage your tickets—solve them!
We put all the data you need to solve a problem quickly right there in front of you.

Connections to all your Amazon channels and more

Why rely on a third party app, when you can use a help desk which was built for e-commerce? 

xSellco pulls customer and purchase data from all your sales channels such as Amazon and eBay, shopping carts such as Shopify and BigCommerce, as well as inventory platforms like Channeladvisor and Skubana—all into one place.

Our secure connectivity also allows you to manage customer service across all your Amazon channels in one centralized dashboard—plus, you can rest assured your messages won't go missing!

customer service software order details

Send fast, personalized responses

"Please type your reply above this line" doesn't cut it as e-commerce support, especially when competing with hundreds of other Amazon sellers.

xSellco helps you answer queries quickly while staying personal with your customers at scale. Order details, previous purchases, delivery information and communication history are visible within every ticket, so you can see the full picture without searching elsewhere. Deliver the right answer the first time, every time.

customer service software order details

Grow internationally with auto-translate

xSellco's auto-translate features allows you to manage international queries across all your sales channels with ease, so you can grow your business without the need to hire multilingual agents.

View incoming international queries in your preferred language, and send an automatically translated response in seconds. 

multilingual helpdesk

Make data-driven decisions

Our detailed reports track key e-commerce metrics such as returns, cancellations and delivery delays so you can measure performance, spot trends and identify recurring issues.

Unlike Zendesk, xSellco's unique insights allow you to make informed operational decisions and focus on areas that need improvement.

customer service software order details

Trusted by thousands of online retailers

We’ll let our numbers talk for themselves

10.25 Million
Messages handled
every month
603 Million
Positive feedback
received
$8.1 Billion
Online sales
facilitated this year

Join thousands of online sellers who switched to xSellco

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