|Standard help desk features
Ticket management, allocate work across teams, reports, graphs, auto-responders, automations, scheduling, email support, etc.
|Live connections to Amazon, eBay, Walmart, Shopify, Magento, etc.||Over 60 e-commerce integrations|
|Search orders and specific query types across all your channels|
|Communicate with carriers or external parties within the same customer ticket|
|View order cancellations, measure product performance and track returns|
|SLA management across all plans|
|View the order value of every ticket so you can prioritize high-value queries|
|Instantly translate incoming messages into your preferred language|
|Invite your whole team without paying extra: all plans include unlimited users|
Unlike Zendesk, xSellco pulls customer support conversations and order details from all your sales channels into one place. Not to mention, our API integrations are more secure than Zendesk's app-based ones, which means messages won't go missing.
Our connectivity take the stress out of e-commerce customer service, so you can resolve tickets quickly and get back to selling!
"Please type your reply above this line" doesn't cut it as e-commerce support. xSellco helps you stay personal when communicating with your customers at scale. Order details, previous purchases, delivery information and previous messages are attached to all tickets to give you a 360-degree view of your customers before you respond.
Deliver the right answer the first time, every time.
xSellco's auto-translate features allows you to manage international queries with ease, so you can grow your business without the need to hire multilingual agents.
View incoming international queries in your preferred language, and send an automatically translated response in seconds.
Our detailed reports track key e-commerce metrics such as returns, cancellations and delivery delays so you can measure performance, spot trends and identify recurring issues.
Unlike Zendesk, xSellco's unique insights allow you to make informed operational decisions and focus on areas that need improvement.
xSellco has been one of the most transformative customer service decisions we’ve made as a company and the support has been absolutely fantastic since day one and ongoing.