The Freshdesk alternative for e-commerce

xSellco is the help desk purpose-built for online sellers, with live connections to Amazon, eBay and many more.

See why Freshdesk users are switching to xSellco

  Freshdesk
xSellco
Helpdesk
Standard help desk features
Ticket management, allocate work across teams, reports, graphs, auto-responders, automations, scheduling, email support, etc.
Of course!
Live connections to Amazon, eBay, Walmart, Shopify, Magento, etc.
Search orders and specific query types across all your channels
Communicate with carriers or external parties within the same customer ticket
View order cancellations, measure product performance and track returns
SLA management across all plans
View the order value of every ticket so you can prioritize high-value queries
Instantly translate incoming messages into your preferred language
Invite your whole team without paying extra: all plans include unlimited users
Don’t just manage your tickets—solve them!
We put all the data you need to solve a problem quickly right there in front of you.

Connect to all your e-commerce sales channels

xSellco pulls customer support conversations and order details from all your sales channels into one place. Not to mention, our API integrations are more secure than Freshdesk's app-based ones, which means messages won't go missing.

Our connectivity take the stress out of 
e-commerce customer service, so you can resolve tickets quickly and get back to selling!

customer service software order details

Send fast, personalized responses

 xSellco helps you stay personal when communicating with your customers at scale. Order details, previous purchases, delivery information and previous messages are attached to all tickets to give you a 360-degree view of your customers before you respond.

Deliver the right answer the first time, every time.

customer service software order details

Grow internationally with auto-translate

View incoming international queries in your preferred language, and send an automatically translated response in seconds. 

xSellco's auto-translate features allows you to manage international queries with ease, so you can grow your business without the need to hire multilingual agents.

 

multilingual helpdesk

Make data-driven decisions

Our detailed reports track key e-commerce metrics such as returns, cancellations and delivery delays so you can measure performance, spot trends and identify recurring issues.

Unlike Freshdesk, xSellco's unique insights allow you to make informed operational decisions and focus on areas that need improvement.

customer service software order details

Trusted by thousands of online retailers

We’ll let our numbers talk for themselves

10.25 Million
Messages handled
every month
603 Million
Positive feedback
received
$8.1 Billion
Online sales
facilitated this year

Join thousands of online sellers who switched to xSellco

Get Started