The only connected help desk
built for online sellers

Here's how we compare to the other help desks

Connected e-commerce help desk

xSellco is the only customer support help desk built for e-commerce. Connect sales and support for every marketplace and online store you sell on, including Amazon, eBay, Shopify, Allegro, BigCommerce, Facebook and Twitter. With xSellco, you can add unlimited teammates to collaborate on ticket management for free!

xSellco is a way more affordable alternative to Zendesk, delivering all key features of an enterprise helpdesk solution for less. Its ticketing system still asks customers to ‘please type your reply above this line.’ xSellco takes a more human approach to support by treating customers like people, not tickets.

illustration helpdesk features multichannel

Add unlimited teammates to xSellco for free!

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Connected to your marketplaces

Grow internationally with auto-translate

Wherever you sell online, xSellco connects all your marketplaces so that you can view orders and support your customers, all in one place. Manage support queries for Amazon, eBay, Walmart, Allegro, Sears, Newegg and more. xSellco includes an auto-translate feature that helps you to grow your business internationally without needing to hire multilingual agents.

Save time and sell more with customer and order details right there in front of you in one simple, intuitive dashboard.

xSellco Helpdesk Zendesk
Full Amazon Integration Partial *
Full eBay Integration Partial *
Walmart
NewEgg
Sears
Allegro
Mirakl
Fnac
Cdiscount
Bonanza
Priceminister
Tesco

* Users must pay a 3rd party for this functionality starting at US$49 per user for 250 tickets

Connected to your shopping carts

Turn browsers into browsers with free live chat!

Connect your xSellco help desk to Shopify, BigCommerce, Magento, Prestashop and more, so you can offer first-class support to your online shoppers. Add live chat to your online store for free with your xSellco plan!

xSellco Helpdesk Zendesk
Magento App
Shopify App
Bigcommerce App
WooCommerce
Prestashop

Connected to your fulfillment and inventory software

Everything you need at your fingertips

View order and customer information from your inventory, fulfillment and tracking software, within every customer query, so you can respond quickly and accurately.

xSellco Helpdesk Zendesk
Linnworks
BrightPearl
ChannelAdvisor
Skubana

Connected to your social media

Support customers everywhere you sell online

Never miss a message from your customers on social media platforms. Manage customer queries for your Facebook and Twitter accounts within your help desk.

xSellco Helpdesk Zendesk
Facebook
Twitter

Help Desk Essentials

xSellco offers all the key functionality that you expect from a leading help desk tool.

xSellco Helpdesk Zendesk
Auto Replies/Canned
Agent Collision Detection
Create Rules and Actions
Automatic Email Notifications
Auto Translate (Pre-installed)
Templates
Merge Conversations
Internal Notes
User Permissions

Bulk Actions
Custom Mail Designs

Team Performance Reporting
Labels/Tags

App (iPhone)

Trusted by thousands of online retailers

Thrill your customers with the best support experience

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